Shane Matsuda
Honolulu,HI
Summary
Accomplished Floor Director offering 27 years of experience developing and maximizing sales. Diligent in building and retaining headcount by providing support and service to a team of 53 employees. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Performance-oriented Sales Leader offering exceptional record of achievement over 27-year career. Tenacious leader with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Floor Director
Hermes Of Paris
Waikiki
04.2014 - 10.2023
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve group and stores results ending 2022 #4 rank in company.
- Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service. Consistent floor presence and partner to other departments.
- Manage Métier merchandising for floor of responsibility. Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues. Fully responsible for bi-annual attendance and preparation for buy for corresponding areas of responsibility. Ensures visual standards are met.
- Team motivator and strategist. Monthly identification of a key Métier focus or a Standard of Service to focus on. Build contests, measurable selling campaigns or the like to bring about incremental improvement in business.
- Consistent communication with Managing Director and store management team. Weekly reporting and presenting business updates at Leadership meeting including sales to plan by total group and floor responsibility, team highlights, issues, etc. Able to conduct full analysis of business issues and opportunities effecting decided strategies onto the floors and with the teams.
- Coach staff for improved performance. Analyze productivity by Sales Associate and conduct Monthly Individual Productivity meetings coaching and setting goals for increased performance. Detailed client opportunities, selling by Métier performance, standards of service and goals should all be addressed on a monthly basis. Writes and delivers annual performance appraisals. Addresses all performance issues in a timely manner.
- Responsible for timely preparation of inventories and cycle counts, including partnering with Operations Director in the reconciliation of discrepancies.
- Ability to represent Leadership of entire store in the absence of the Managing Director. Observant of support team, and Guard team productivity and adherence to policy. Ability to gain partnership on store needs, and lead these teams although not direct reports.
- P&L responsibility and responsibility for meeting sales and budget plan and adhering to payroll budget. Also responsible for shrinkage and loss prevention company goals.
- Client Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts, etc.
Sales Manager
Leather Soul
Hawaii And Los Angeles
09.2012 - 03.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach sales targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales to surpass $7 million in annual shoes.
- Directed sales support staff in administrative tasks to help sales reps close deals.
General Manager
Salvatore Ferragamo S.p.A
Ala Moana
02.1996 - 08.2012
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Arts - Travel Industry Management
Kapiolani Community College/University of HI Community Colleges
Honolulu, HIHigh School Diploma -
Kalani High School
Honolulu, HI05.1995
Skills
- Sales Planning
- Market Research
- KPI Tracking
- Strategic Planning
- Staff Management
- Sales Reporting
- Order Management
- Client Relationship Management
- CRM Software
- Systems and Software Expertise
- Analytical Problem Solver
- Operations
- Relationship Building
- Goal Setting
- Bilingual in Japanese
Professional References
- Noelle Sasaki Operations Director 808-354-1554
- Lyn Nagano Store Director 808-721-3730
- Meredith Low Marketing Consultant 808-388-2644
Timeline
Floor Director
Hermes Of Paris
04.2014 - 10.2023
Sales Manager
Leather Soul
09.2012 - 03.2014
General Manager
Salvatore Ferragamo S.p.A
02.1996 - 08.2012
Associate of Arts - Travel Industry Management
Kapiolani Community College/University of HI Community Colleges
High School Diploma -
Kalani High School