Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shane McCanna

San Clemente,CA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and relationship building, notably at Tracy Industries, Inc. Excelled in managing high-stress situations and resolving conflicts, enhancing customer satisfaction significantly. Skilled in active listening and problem resolution, adept at fostering positive customer relations and driving successful outcomes.

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Work History

Customer Service Representative

Tracy Industries, Inc.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Server

Oc Tavern Grill And Sports Bar
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Education

High School Diploma -

San Clemente High School
San Clemente, CA
06.2021

Skills

  • Customer service
  • Active listening
  • Customer relations
  • Relationship building
  • Problem resolution

Timeline

Customer Service Representative

Tracy Industries, Inc.

Server

Oc Tavern Grill And Sports Bar

High School Diploma -

San Clemente High School
Shane McCanna