- I have a passion for playing Bass Guitar, I spend about 2 hours a day learning new songs, or practicing technique
Senior Technician / Drains & Excavation
- Trained and supervised a team of 7 technicians, ensuring adherence to safety and service protocols, which improved first-time fix rates and reduced repeat service calls.
- Negotiated service agreements and presented additional solutions to clients, increasing average job revenue and strengthening client relationships.
- Optimized scheduling and workflow processes, improving team efficiency and reducing downtime between service calls.
- Integrated digital tracking and reporting tools, enabling better visibility into technician performance, job completion, and client communications.
- Developed and implemented training materials and SOPs for new hires, streamlining onboarding and improving team consistency.
- Troubleshot complex plumbing issues in residential and commercial settings, demonstrating problem-solving skills under pressure (flooding / no water calls).