Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shane McKay-Herman

Warren,OH

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

24
24
years of professional experience

Work History

Field Technician

Intralot USA
05.2023 - Current
  • Servicing Ohio Lottery gaming machines in Regions 7 & 8.
  • Troubleshooting, repairing, maintaining and cleaning of all equipment at numerous retailers.
  • Communicated with dispatch and supervisor to report progress, discuss issues and seek guidance.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.

Receiving Associate

HomeGoods Distribution Center
09.2021 - 04.2023
  • Received merchandise from trailers to be sorted and labeled to be transported for storage or immediate shipping.
  • Utilized computers daily and proficiently to inventory and print labels for merchandise.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
  • Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.

Receiving Order Picker

Graybar Electric
04.2017 - 06.2021
  • Responsible for picking orders quickly and efficiently to be shipped out daily
  • Certified to use all warehouse equipment.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Checked inventory and selected products from specific locations based upon availability.

Receiving Associate

Kmart Distribution Center
08.2015 - 02.2017
  • Responsible for the unloading of freight in a fast-paced work environment
  • Certified in using a variety of warehouse motorized equipment (stand-up and sit down tow-motors, clamps, slips, vipers, etc.).
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.

Dispatcher/Office Manager

Premier Expedited Services Inc.
04.2007 - 08.2015
  • Responsible for the daily operations of a time-sensitive freight trucking company
  • Duties included daily phone, fax and email communication with customers and logistics companies, freight quoting, dispatching drivers, balancing petty cash, quarterly taxes, daily paperwork and payroll.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of numerous fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Assistant Manager

Dollar General
02.2007 - 04.2008
  • Responsible for the daily operations of a national retail chain
  • Duties included receiving merchandise, inventory loss prevention, interviewing, balancing daily receipts, paperwork, bank deposits and payroll
  • Performed excellent customer service and was responsible for a work force of 4-5 employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Manager

Family Video
01.2006 - 01.2007
  • Responsible for daily operations of a national entertainment rental chain
  • Duties included receiving, interviewing, hiring, scheduling, inventory shrinkage, instituting and tracking employee and store goals, daily paperwork, balancing ledger and payroll
  • Performed excellent customer service and was responsible for a work force of 6-7 employees.

Inventory Control Specialist

AVI Foodsystems
10.2005 - 08.2006
  • Responsible for the checks and balances for AVI and private outsourced vendors
  • Made certain that hundreds of thousands of dollars in warehouse inventory and cash collections were accounted for in several national branch sites
  • Prepared a comprehensive weekly analysis for branch managers, regional directors and President/CEO of AVI.
  • Worked with a team to organize an educational retreat for all branch and regional managers throughout AVI.

Lead Teacher

PPIC Head Start
09.2000 - 05.2005
  • Responsible for preparing pre-school age children for kindergarten
  • Duties included developing lesson plans that included seven domains of early childhood development, documented all educational, social, mental and medical progresses, and information, tracked all student progresses and goals using computer programs.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Education

Pharmacy Tech Course -

Kent State University-Trumbull Campus
12.2011

BS in Education -

Youngstown State University
06.1999

Transferred -

Bowling Green State University
06.1997

Diploma -

Howland High School
06.1991

Skills

  • Interpersonal Communication
  • Multitasking Abilities
  • Relationship Building
  • Problem-Solving
  • Conflict Management
  • Performance Optimization

References

  • Daniel Campana, Guidance Counselor, Howland High School, 330-219-5026
  • Chuck Valot, Internet Sales Manager, Honda of Warren, 330-507-9835
  • Col. David A. Ware, United States Army (Ret.), 571-551-9903

Timeline

Field Technician

Intralot USA
05.2023 - Current

Receiving Associate

HomeGoods Distribution Center
09.2021 - 04.2023

Receiving Order Picker

Graybar Electric
04.2017 - 06.2021

Receiving Associate

Kmart Distribution Center
08.2015 - 02.2017

Dispatcher/Office Manager

Premier Expedited Services Inc.
04.2007 - 08.2015

Assistant Manager

Dollar General
02.2007 - 04.2008

Store Manager

Family Video
01.2006 - 01.2007

Inventory Control Specialist

AVI Foodsystems
10.2005 - 08.2006

Lead Teacher

PPIC Head Start
09.2000 - 05.2005

Pharmacy Tech Course -

Kent State University-Trumbull Campus

BS in Education -

Youngstown State University

Transferred -

Bowling Green State University

Diploma -

Howland High School

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Shane McKay-Herman