Shane McKenzie
Rawlings ,MD
Summary
Dynamic manager with a proven track record at Uno Pizzeria & Grill, excelling in team leadership and customer service. Spearheaded staff training initiatives, enhancing service quality and operational efficiency. Skilled in performance management and inventory oversight, driving sales growth through strategic menu adjustments and effective scheduling. Committed to fostering a positive team culture.
Overview
6
6
years of professional experience
Work History
Manager
Uno Pizzeria & Grill
19814 Garrett Highway Oakland Md 21550
06.2019 - Current
- Led staff training programs to enhance service quality and team performance.
- Developed and implemented operational procedures to streamline daily restaurant functions.
- Oversaw inventory management, ensuring accurate stock levels and efficient ordering processes.
- Coordinated scheduling to optimize labor resources and maintain high customer service standards.
- Fostered positive team culture through effective communication and conflict resolution practices.
- Analyzed sales data to identify trends, driving menu adjustments and promotional strategies.
- Ensured compliance with health regulations, maintaining a safe dining environment for guests and staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
No Degree -
Allegany College of Maryland
Cumberland, MDSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Performance management
- Staff development
- Shift scheduling
Timeline
Manager
Uno Pizzeria & Grill
06.2019 - Current
No Degree -
Allegany College of Maryland