Shane McKinley
Petal,MS
Summary
My name is Shane McKinley. I graduated from the University of South Alabama with a Bachelors degree. During my time at South Alabama I also completed a 21 year baseball career. After graduating, I became an independent catastrophe claims adjuster for Worley Co. and acquired Xactimate experience. In 2020, Worley Co. was purchased by Alacrity Solutions LLC. During this year of transition I was promoted to a manager/trainer role where I learned how to manage large groups of adjusters. I pride myself on being a very personable individual and easy to get along with. Being self-motivated and customer-focused is what separates me from all other candidates. I believe I am a highly-motivated employee with desire to take on new challenges. I have a strong work ethic, adaptability and exceptional interpersonal skills. I have been told by my direct superiors that I am adept at working effectively unsupervised and quickly mastering new skills. I am a hardworking employee with customer service, multitasking and time management abilities, devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Manager
Alacrity Solutions LLC
Covington, LA
03.2020 - Current
As fore mentioned, Alacrity Solutions purchased the firm I was employed at although the job duties and day to day function of the firm did not change much. I was promoted to a manager position in late 2020, where I excelled in keeping adjusters focused, determined, and efficient. In the insurance industry, time management and organization are mandatory. I took pride in being available and an ever constant resource the adjusters under my supervision. I believe treating people with respect and appreciation is one of the most important aspects of being in a superior role.
Damage Assessor
The Workforce Group, LLC
Baton Rouge, LA
01.2018 - Current
Catastrophe Response Firm - contracted with Louisiana State | Restore Louisiana Home Program Damage assessment of homes affected by flood (August 2016). Interviewed applicants and discussed facts of loss. Inspection of entire home, wrote estimates based upon the program criteria to restore homes. Prepared file for state QC review. Caseload averaged 40-50 files per month.
Independent Catastrophe Adjuster
Worley Co.
Hammond, LA
07.2016 - 03.2020
I obtained licenses in 12 states. During my employment and recent job sites I have estimated for the scope of loss and the time of the inspections. I have handled claims from start to finish for State Farm and Tower Hill, while making customer service and diligence a priority. Over the course of my career as an adjuster, I handled approximately 4,000 claims involving inspections, extensive and non-extensive damage, policy knowledge, and settlements. Seeing a homeowners claim from start to finish ensuring the homeowner is taken care of to the best of my ability.
Education
Bachelor of Science - Interdisciplinary Studies
University of South Alabama
Mobile, AL2016
Skills
Insurance Claims Adjuster: Insurance Claims Professional highly trained with solid background in investigating and negotiating complex claims Exceeded expectations in claims' adjustment: Recognized by State Farm for superior claim handling; exceptional customer service, and timely resolution of claims Possess the unique ability to empathize with people from diverse backgrounds — often in the midst of extreme stress and anxiety — in a sensitive, professional, and respectful manner
Key Competencies include: Customer Service and Relations Policy Evaluation Complex Reconciliation Contract Negotiation and Settlement Time Management and organization Policy Evaluation Construction Fundamentals Damage Assessment and Estimating
Insurance policy knowledge: In-depth understanding of insurance contracts, claim policies and procedures, and customer service philosophies; specifically, homeowners, farm & ranch, rental, and commercial injury, property and liability issues Deployed to all regions of the US — licensed in 12 states Outstanding time management: Skilled at managing multiple, high-priority assignments while providing superior service
Computer savvy: Well versed in using property estimating software; Xactimate 28, XactContents 28, Xactimate 1, and proficient in the use of Microsoft Word, Excel, and Outlook
Accomplishments
From the very first catastrophe site I was hired onto, I have been commended on exceptional customer satisfaction, completing settlements timely, and the ability to learn very quickly. Even as my career continued and the industry changed, I was commended on my adaptability. I also view my promotion to manager as an accomplishment.
Certification
- I obtain 12 state licenses.
- I have multiple insurance carrier certifications.
Timeline
Insurance Manager
Alacrity Solutions LLC
03.2020 - Current
Damage Assessor
The Workforce Group, LLC
01.2018 - Current
Independent Catastrophe Adjuster
Worley Co.
07.2016 - 03.2020
Bachelor of Science - Interdisciplinary Studies
University of South Alabama
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