Summary
Overview
Work History
Education
Skills
Timeline
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Shane Mcmillan

Sumter,SC

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Cable Service Technician

Farmers Telephone Cooperative Inc.
07.2022 - Current
  • Learned safety protocols and best practices for cable installation and maintenance.
  • Assisted in troubleshooting cable service issues to improve customer satisfaction.
  • Operated various tools, including cable splicers and testers, under supervision.
  • Collaborated with team members to enhance service efficiency during installations.
  • Developed understanding of network systems to aid in service delivery tasks.
  • Participated in training sessions to gain knowledge of industry standards and technologies.
  • Reduced callbacks by diligently testing all installed equipment before leaving job sites, ensuring optimal functionality from the outset.
  • Demonstrated adaptability by effectively working with diverse clientele, tailoring communication style and technical explanations according to individual needs.
  • Upheld company reputation through professional appearance and conduct while interacting with customers at their homes or businesses.
  • Responded effectively to emergency situations, quickly identifying issues and implementing appropriate solutions under pressure.
  • Read blueprints and schematics to correctly locate or place equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.

Utilities Operator

Sylvamo
08.2019 - 07.2022
  • Monitored equipment performance and performed routine maintenance tasks.
  • Assisted in troubleshooting utility system issues to minimize downtime.
  • Documented operational data and maintained accurate logs for compliance.
  • Collaborated with team members to enhance workflow efficiency and safety compliance.
  • Trained new utility operators on equipment operation and safety protocols.
  • Led safety audits, ensuring adherence to regulatory standards and best practices.
  • Participated in ongoing training programs to stay current with industry best practices and maintain technical expertise in utility operations management techniques.
  • Facilitated smooth transitions between shifts through thorough handover briefings, ensuring continuity in plant operations.
  • Promoted teamwork among staff members, fostering a positive work environment conducive to high productivity levels.
  • Operated and monitored both high and low-pressure boilers and systems, pipes and gauges.
  • Used and monitored computer energy management system with broad knowledge of typical system metrics and associated alarms, alerts and warnings.
  • Performed regular monitoring of utility systems to confirm proper functioning.
  • Generated required paperwork and records related to installation, maintenance and repair of utility systems.
  • Tested utility systems for leaks, breaks, or other irregularities.
  • Worked the controls of two boiler systems, two evaporator systems and some smaller systems simultaneously.
  • Mastered the infrastructure of both boiler systems.
  • Proficient in running both evaporator systems.

Warehouse Manager

Southern Crown Partners
08.2009 - 08.2019
  • Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
  • Implemented inventory management systems, improving accuracy and reducing discrepancies.
  • Trained and mentored staff on best practices in order fulfillment and material handling.
  • Streamlined shipping processes by coordinating with logistics teams for timely deliveries.
  • Also held many other positions during my tenure with the company including, warehouse employ, merchandiser, route driver, salesman and team lead

Education

Associate of Arts -

Central Carolina Technical College
Sumter, SC
08-2009

Skills

  • Underground construction
  • Low voltage wiring
  • Audio and video systems
  • Hand tool proficiency
  • Network configuration
  • Field operations
  • Telecommunications
  • Safety procedures
  • Fiber optic handling
  • Customer service
  • Cabling layouts
  • Troubleshooting skills

Timeline

Cable Service Technician

Farmers Telephone Cooperative Inc.
07.2022 - Current

Utilities Operator

Sylvamo
08.2019 - 07.2022

Warehouse Manager

Southern Crown Partners
08.2009 - 08.2019

Associate of Arts -

Central Carolina Technical College

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