Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shane McNeely

Ocean Springs,MS

Summary

Dynamic business owner with expertise in operations management and customer relations, honed at Airology of MS. Proven track record in enhancing client satisfaction and driving repeat business through exceptional service and relationship building. Skilled in project management and business management, delivering results with precision and efficiency.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

37
37
years of professional experience

Work History

OWNER

AIROLOGY OF MS
01.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Field Supervisor

STRADA SERVICES
01.2021 - 02.2022
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Met with customers to resolve issues and build productive relationships.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.

Sub Contractor Hvac and Electrical

Self-employeed
01.2011 - 01.2021
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Conducted regular reviews of operations and identified areas for improvement.

Hvac Service Tech

North Bay Heating and Air
01.2008 - 01.2011
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.

Sub Contractor

Self-employeed
01.2000 - 01.2008
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with homeowners to ascertain specifics of project.
  • Worked closely with general contractor on completion of punchlist tasks.
  • Enhanced project efficiency by effectively managing subcontractor teams and coordinating schedules.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
  • Oversaw budgeting and financial management for multiple projects, optimizing resource allocation and minimizing costs.
  • Coordinated final walk-throughs of job site before signing off on completion.
  • Facilitated problem resolution among team members, addressing conflicts promptly to minimize delays in project timelines.
  • Secured permits and ensured compliance with local building codes during all phases of construction projects.
  • Managed on-site property inspections and worked to resolve issues.
  • Mentored junior team members in best practices for construction management and leadership development skills.
  • Coordinated with multiple construction teams to streamline operations, significantly enhancing project efficiency.

Mcneely Electrical and Air Conditioning

Family Business
01.1991 - 01.2000
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

HVAC Technician

Air Masters Hvac
01.1989 - 01.1991
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.

Education

EAST CENTRAL HIGH SCHOOL
Hurley, MS
05-1988

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Project estimating
  • Business management

Accomplishments

WHEN I LEFT STRADA I DECIDED TO OPEN AIROLOGY OF MS AND DO HVAC AND ELECTRICAL PRODUCTION HOME BUILDING. I WORKED FOR ADAMS HOMES AND ELLIOTT HOMES HERE IN MS. THE REASON IM LEAVING THAT IS BECAUSE I MADE A BAD DECSION IN HAVING A FAMILY MEMBER AS A 50% PARTNER. THIS TURNED OUT TO BE THE DOWNFALL OF MY COMPANY.

I JUST WANT SOMEWHERE I CAN APPLY MY SKILLS AND EXPERIENCE UNTILL RETIREMENT. I AM BUILT FOR THE TYPE OF WORK THAT STRADA DOES! BEING THAT I HAVE WORKED THERE BEFORE THAT SHORTENS THE LEARNING CURB! NO TRAINING NEEDED!

Timeline

OWNER

AIROLOGY OF MS
01.2022 - Current

Field Supervisor

STRADA SERVICES
01.2021 - 02.2022

Sub Contractor Hvac and Electrical

Self-employeed
01.2011 - 01.2021

Hvac Service Tech

North Bay Heating and Air
01.2008 - 01.2011

Sub Contractor

Self-employeed
01.2000 - 01.2008

Mcneely Electrical and Air Conditioning

Family Business
01.1991 - 01.2000

HVAC Technician

Air Masters Hvac
01.1989 - 01.1991

EAST CENTRAL HIGH SCHOOL
Shane McNeely