Hi, I’m
Shane Messer
Waynesville,NC
Summary
Proven leader and skilled problem-solver, I significantly enhanced firefighter safety and operational efficiency at the Town of Waynesville. Expert in fire prevention and emergency management, my strategic planning and exceptional interpersonal skills fostered team collaboration and a 30% improvement in response times.
Overview
22
years of professional experience
1
Certification
Work History
Town of Waynesville
Fire Lieutenant
07.2014 - Current
Job overview
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Prepared reports of fires, equipment and personnel.
- Increased firefighter safety by enforcing strict adherence to department policies and procedures during emergency operations.
- Collaborated with other fire departments for mutual aid support during major incidents, augmenting available resources as needed to ensure public safety objectives were met efficiently.
- Mentored new firefighters, fostering a positive work environment conducive to professional growth and development.
- Created comprehensive pre-incident planning documents to facilitate efficient responses in high-risk environments.
- Conducted thorough post-incident analysis sessions, utilizing lessons learned to refine operational guidelines and enhance future responses in similar situations.
- Established effective communication channels between command staff and frontline responders during high-pressure incidents, ensuring clear directives and information sharing.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Directed work of Number firefighters engaged in extinguishing fires.
- Evaluated personnel performance regularly, providing constructive feedback and identifying individual strengths to match skill sets with appropriate assignments.
- Supervised cleaning and maintenance of buildings, rooms and equipment.
- Enhanced firefighting strategies by conducting regular reviews of incident reports and analyzing trends.
- Improved fire personnel response times by implementing efficient training programs and drills.
- Streamlined equipment maintenance processes, ensuring optimal performance during critical situations.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Compiled and maintained log books, run reports and training records.
- Made daily inspections of facilities and equipment.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Preserved order and discipline among subordinates and gave assignments and instructions.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Inspected buildings to determine fire risk and advise owners on prevention methods.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
- Created fire prevention courses to educate general public.
Town of Waynesville
Assistant Supervisor Public Works
03.2002 - 07.2014
Job overview
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Maintained safety records and accident reports for human resources.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Set overall vision and provided team leadership.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
- Managed records and documentation for payroll, inventory control and workflow.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
- Streamlined communication between departments for enhanced collaboration and improved overall results.
- Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.
- Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Haywood Community College Clyde, NC
from Plumbing
08.1995
TuscolaWaynesville, NC
High School Diploma from General Education
06.1995
Skills
- Fire prevention
- Firefighter Safety
- Technical Rescue
- Incident Command
- Emergency medical treatment
- Standard Operating Procedures
- Fire suppression
- Emergency Management
- Hazardous Materials Handling
- Fire department maintenance
- Hazardous Materials Response
- Personnel Management
- Disaster preparedness
- Records Management
- Fire service
- Public Education
- Administration and management
- Emergency Response Procedures
- Facility and equipment maintenance
- Fire response rescue direction
- Emergency Response
- Fire inspection suppression
- Staff performance evaluation
- Worker Training
- Firefighting operations
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Crew Leadership
- Decision-Making
- Workload prioritization
- Relationship Building
- Site Inspections
- Team building
- Task Prioritization
- Self Motivation
- Crew training
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Incident Reporting
- Interpersonal Communication
- Preventive Maintenance
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Safety enforcement
- Policy Enforcement
- Training Oversight
- Quality control guidelines
- Personnel Training
- Municipal Codes
- Emergency Dispatch
Accomplishments
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Was the leader in multiple Town projects ( Brick work in front of the Armory)
- Statues on Miller Street
- Frog Level Statues
- Multiple sidewalks throughout the town
- Brick project at the Middle School
Certification
- CFR - Certified First Responder
- EVOC - Emergency Vehicle Operators Course
- NC Unlimited Plumbing License #19810
- NC Wastewater Contractor Grade Level 2
- Public Works Supervisory School
- NC Sprinkler and Standpipe
- NC Water Pumps
- EMT-B
- Class A CDL & Tanker endorsement
- Trench Rescue
- Advances Work Zone Setup And Safety
Timeline
Fire Lieutenant
Town of Waynesville
07.2014 - Current
Assistant Supervisor Public Works
Town of Waynesville
03.2002 - 07.2014
Haywood Community College
from Plumbing
Tuscola
High School Diploma from General Education