Hi, I’m
SHANE M. FOBARE
Warren,MI
Overview
31
years of professional experience
Work History
United States Post OfficeSt Clair Shores, MI
City Carrier Assistant
04.2020 - Current
Job overview
- Routes or cases all classes of mail in sequence of delivery along an established route.
- Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route. Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.
- Handles undelivered mail in accordance with established procedures.
- Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
- Uses portable electronic scanner as instructed.
- Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Delivers and obtains receipts for registered and certain insured mail. Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of of receipts taken.
- Deposits in the post office mail collected on the route upon returning from the route.
- Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
- Furnishes customers with postal information and provides change of address cards and other postal forms as needed.
- Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.
- Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned.
- Perform clerical duties and be required to pass examinations on scheme of city primary distribution.
- In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for residents undelivered as addressed is not improperly held; deliver stamps or other paper supplies to contract or classified stations and other designated delivery points; serves at carriers' delivery window; receive and register where practical, all letters and packages of first-class matter properly offered for registration; case mail and make deliveries on other routes as assigned.
Texas RoadhouseRoseville, MI
Service Manager
08.2014 - 04.2020
Job overview
- Arrange for all equipment maintenance and repairs, and coordinate services.
- Assess staffing needs and recruit staff.
- Coordinate assignments of cooking personnel to ensure correct use of food and timely preparation.
- Monitor purchasing, storage, preparation, cooking, handling and serving of all food and beverage products to ensure correct recipe, portion and specification standards.
- Enforce standards for personnel performance and customer service.
- Estimate food, liquor, beer, and wine consumption for purchasing needs.
- Act as support system for all areas of the restaurant.
- 100% table visitation enforced at all times.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Monitor compliance with and fire regulations regarding food preparation and serving.
- Organize and direct training programs within the restaurant.
- Schedule staff hours and assign duties.
- Maintain high levels of cleanliness and sanitation.
- Ensure highest quality levels of products and services.
- Teach, train, and live the Operational Absolutes.
- Follow up with hourly staff on Daily Cleaning Calendar responsibilities.
- Fill out all required shift checklists and follow up on opportunities discovered.
- Complete other duties as assigned in support of the business.
- Annual Sales Volume: $4.5 Million
- Initiated aggressive customer service training program that resulted in secret shop scores of 90% or higher.
- Forged exceptional relationships with local vendors, securing timely delivery of top-quality inventory while reducing food costs by 5%.
- Collaborated with culinary team to create attractive and appetizing signature presentations as central component of menu and theme, substantially increasing repeat business.
Buffalo Wild WingsWashington, MI
AGM
09.2007 - 08.2014
Job overview
- Annual Sales Volume: $3 Million
- Managing a staff of over 30 shift associates including wait staff, cooks, greeters and bartenders.
- Reduced Food Cost from high 35% down to company standard of 27.8% - coached staff on proper portioning, product rotation and order accuracy.
- Reduced Labor Cost from 22% down to 19% - Staggering staff in and out times, cross training staff in multiple areas increased ease of schedule creation.
- Manage all aspects of food service operations.
- Responsible for ordering general office supplies, food and liquor.
- Ensure staff have necessary certifications for the position held.
- Train and developed all staff to enhance customer service and increase profits through suggestive selling.
- Reduced food cost and waste by coaching staff on inventory control, portion control, food sanitation and quality control checks of all food products.
- Reduced liquor and beer waste by coaching staff on proper pour techniques, recipe adherence and order accuracy.
- Maintain excellent customer service by stressing 'the guest comes first' in daily team building huddle.
- Led store in marketing initiatives resulting in the store holding #1 position within a franchise of 35 locations.
- Developed contacts within churches, schools, businesses, and non-profit organizations for marketing campaigns and fundraisers.
- Developed and implemented promotional business lunch reward program, sponsorship and community relations events.
- Ensure food and labor costs are maintained daily.
- Serve-Safe Food and Alcohol Certified.
- Reason for looking: Cannot advance unless relocates out of state. Cannot relocate family, looking to stay local. Working late nights.
National Coney IslandClinton Twp., MI
04.1994 - 09.2007
Job overview
- Annual Sales Volume: $2 Million
- Hired in as Cook. Promoted to Manager in 1997.
- Interim Assistant General Manager.
- Managed 40+ shift associates including wait staff, cooks, and greeters.
- Assisted in reducing labor costs by over 5% while successfully maintaining labor costs.
- Developed rubrics for staff side-work and employee responsibilities.
- Recruit, develop, motivate, supervise, evaluate, schedule and mentor employees.
- Responsible for tabulation of financial reports and handling money at the end of shifts.
- Oversee inventory control, ordering, food sanitation and quality control of food products.
- Reason for leaving: benefits reduced / removed - sought corporate concept.
Timeline
City Carrier Assistant
United States Post Office
04.2020 - Current
Service Manager
Texas Roadhouse
08.2014 - 04.2020
AGM
Buffalo Wild Wings
09.2007 - 08.2014
National Coney Island
04.1994 - 09.2007
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