Shane Mike
Pleasant View
Summary
I'm an outgoing and friendly customer service representative. I strive to maintain a polite, friendly, and professional demeanor. I am an optimistic and adventurous young adult with a strong foundation in customer service, emphasizing the importance of teamwork. I'm committed to fostering a positive environment and eager to leverage my skills in a new setting to enhance my experience.
Overview
6
6
years of professional experience
Work History
Crew Member
The Bird
04.2025 - Current
- Trained new team members on procedures, customer service, and on the registers.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Cashier
SUBWAY®Restaurants
08.2022 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Cashier
McDonald's
11.2021 - 08.2022
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Box Office Ticket Seller
Lindquist Field
05.2020 - 09.2020
- Provided assistance to guests with special needs and helped with seat accommodations.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Sold multiple types of tickets to customers and assisted with seating, pricing and assisting in any way needed.
Education
High School Diploma -
Weber High School
North Ogden05-2024
Skills
- Stock management
- Equipment maintenance
- Heavy lifting
- Workplace efficiency
- Quality assurance
- Workplace safety
- Customer engagement
- Point-of-sale transactions
- Time management
- Clear communication
- Customer service
Timeline
Crew Member
The Bird
04.2025 - Current
Cashier
SUBWAY®Restaurants
08.2022 - 08.2023
Cashier
McDonald's
11.2021 - 08.2022
Box Office Ticket Seller
Lindquist Field
05.2020 - 09.2020
High School Diploma -
Weber High School