Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Mitchell

Reisterstown,MD

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

10
10
years of professional experience

Work History

Shift Leader

Best Buy
01.2022 - Current
  • Act as the first point of contact by offering friendly, courteous, and knowledgeable assistance to every customer
  • Maintain a positive work environment amongst advisors and customers
  • Train and develop new and current employees based on standard procedures and sales goals
  • Execute and excel beyond sales goals assigned by the manager on a monthly basis
  • Work in a fast-paced environment to execute sales and customer retention
  • Analyze and interpret general business periodicals, professional journals, and business correspondence
  • Onboard and train new employees to current and future SOP standards.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Sales Advisor/Inventory Specialist

Best Buy
07.2015 - 07.2020
  • Assist management team with achieving performance goals and executing standard operating procedures
  • Supported management team to ensure work tasks are completed in a timely and efficient manner
  • Drove results by demonstrating the ability to personally achieve and support company goals
  • Trained and developed new associates in products, selling techniques, and company procedures
  • Aided in product education and location for clientele
  • Maintained accurate stock records and schedules
  • Oversaw special orders and after hour urgent shipment
  • Reassigned product schedules to factor in changing conditions which would consist of materials, shortages, and changing designs
  • Developed planograms and layouts that maximized sales.

Teller

Joe V's Smart Shop
01.2014 - 08.2014
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

Bachelor's in Business Administration (Concentration In Healthcare) -

CUNY Brooklyn College
Brooklyn, NY
07.2022

Associate's in Business Administration -

CUNY Borough of Manhattan Community College
08.2019

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Access)
  • Proficiency in Data Entry and Data Analytics
  • Sales Management
  • Problem Solving
  • Active Listening
  • Adaptability
  • Critical Thinking
  • Business Management
  • Time Management (Employee Scheduling etc)
  • Conflict Resolution
  • Detail Oriented
  • Customer Service Management

Timeline

Shift Leader

Best Buy
01.2022 - Current

Sales Advisor/Inventory Specialist

Best Buy
07.2015 - 07.2020

Teller

Joe V's Smart Shop
01.2014 - 08.2014

Bachelor's in Business Administration (Concentration In Healthcare) -

CUNY Brooklyn College

Associate's in Business Administration -

CUNY Borough of Manhattan Community College

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Shane Mitchell