Summary
Overview
Work History
Education
Skills
Accomplishments
Training
GE Applications Master Trainer
Timeline
Generic

Shane Moore

Melbourne,FL

Summary

Skilled leader with strong background in high-level management roles, prepared to drive organizational success. Proven ability to strategize and execute plans that enhance growth and efficiency. Strong focus on team collaboration and achieving measurable results. Respected for adaptability, reliability, and effective communication. Proficient in strategic planning, operations management, and stakeholder engagement.

Overview

17
17
years of professional experience

Work History

National Director of Service

Probo Medical LLC
05.2025 - Current
  • Led national strategy development, aligning organizational goals with market opportunities and industry trends.
  • Spearheaded initiatives to optimize supply chain processes, reducing lead times and improving product delivery reliability.Manage the Southeast DI service business, NucMed, CT, PETCT and MRI
  • Oversaw compliance initiatives, ensuring adherence to regulatory standards and company policies across all operations.
  • Mentored senior leadership team members, promoting skills development and succession planning within the organization.
  • Directed cross-functional teams to enhance operational efficiency, implementing best practices across multiple departments.
  • Proven track record for developing leaders in the field with low turnover.
  • Developed performance metrics to evaluate department effectiveness, driving continuous improvement efforts across business units.
  • Remote

Regional Service Manager Southeast

Probo Medical LLC
07.2019 - 04.2025
  • Implemented process improvements that streamlined equipment service workflows and reduced turnaround times. and maintain customer relationships ensuring quality service is being provided for them.
  • Oversaw compliance with industry regulations, ensuring safety standards were consistently met across the region.
  • Led cross-functional teams to address service challenges, fostering collaboration and proactive problem-solving.
  • Implemented process improvements that streamlined equipment service workflows and reduced turnaround times.
  • Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
  • Managed regional service operations to enhance customer satisfaction and operational efficiency.
  • Developed training programs for service technicians, improving skill sets and performance consistency.

Senior Field Service Engineer/ Applications Trainer

Probo Medical LLC
06.2016 - 06.2019
  • Led troubleshooting efforts for complex medical equipment, ensuring timely resolution of technical issues.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Developed and delivered training programs for new technicians on equipment maintenance and repair procedures.
  • Coordinated field service operations, optimizing schedules to maximize resource utilization and efficiency.
  • Maintained tools and equipment, parts inventory, and library of machine manuals.
  • Reduced equipment downtime by conducting routine maintenance checks and promptly addressing issues as they arose.

Field Service Engineer

The InterMed Group
06.2008 - 01.2016
  • Install, de-install, Service and repair all X-ray modalities including C-Arms, Portables, Digital Xray, CT and MRI.
  • First call on medical devices such as injectors, pumps, sterilizers surgical lights, computer issues, networking, UPS, Ultrasound, Bone Density, Surgical Tables
  • Diagnosed and repaired medical equipment, ensuring compliance with safety regulations.
  • Conducted preventative maintenance to enhance operational efficiency of devices in healthcare settings.
  • Trained junior technicians on equipment handling and troubleshooting techniques to build team competency.
  • Developed detailed service reports to track equipment performance and facilitate informed decision-making.

Education

Bachelor of Education -

University of Florida
01.2001

Skills

  • Internal communications
  • Recruitment and retention
  • Workforce planning
  • Content development
  • Cross-functional team leadership
  • Positive attitude
  • Teamwork and collaboration
  • Corporate communications
  • Excellent Customer Service
  • Data driven Management
  • Time management
  • Problem-solving abilities

Accomplishments

  • Supervised team of 36 staff members.
  • Collaborated with support team in the development streamlining of current service processes.
  • Resolved product issues through engaging directly with engineering and research and development.

Training

  • GE AMXIV Portables
  • OEC C-Arms
  • Toshiba CT
  • GE Lightspeed
  • GE 1.5T Signa MRI
  • AGFA Digital Plates
  • General X-ray Training
  • GE Bone Density

GE Applications Master Trainer

Earned the Master Trainer title in April of 2019 from GE Healthcare. 

Timeline

National Director of Service

Probo Medical LLC
05.2025 - Current

Regional Service Manager Southeast

Probo Medical LLC
07.2019 - 04.2025

Senior Field Service Engineer/ Applications Trainer

Probo Medical LLC
06.2016 - 06.2019

Field Service Engineer

The InterMed Group
06.2008 - 01.2016

Bachelor of Education -

University of Florida

Similar Profiles

CREATE PROFILE