Shane Mulheron

Sales Manager

Discount Tire

01.2008 - Current

Share product knowledge with customers while making personal recommendations
Train and assist new sales associates and technicians
Oversee shipping and receiving, loading, and unloading of tires
Opening and closing the store along with bank transactions
Manage customer complaints directly to provide a solution beneficial to both the customer and the company
Help improve overall profitability through accident reduction
Address customer questions/concerns and provide consumer education on tire maintenance
Review tire inspection quality and product knowledge with the store team and customers
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.