Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Munchel

Forest Hill,MD

Summary

Over the course of my work experience I have always thrived in a fast-paced environment working within a team and building relationships. I enjoy being one of the problem solvers on the team as well as being a self driven hands-on member of the team. Pursuing goals that drive results that benefit the greater good of my employer and in turn, myself. Another great attribute I have gained through my work experience is strong customer relations and engagement skills. I possess great attention to detail and am thorough about my tasks. I have worked in Independent work settings previously as a Realtor and Package Car Driver for UPS which included independently managing my day efficiently in order to drive results and execute tasks in a punctual manner. During my time at Travis Mathew I have expanded my client relations skills immensely as well as team management while being in a Managerial role in a retail store setting. Again, driving results being at the forefront.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Travis Mathew
03.2023 - Current
  • Was hired upon the new store opening as a part-time client associate
  • After exemplifying proficient client relations skills and day-to-day task execution I was then promoted to full time preceding a promotion to the Sales Supervisor position
  • In the Sales Supervisor role it was my responsibility to be the head of Visual Merchandising as well as other standard day-to-day managerial responsibilities such as inventory management, customer satisfaction management, delegating tasks for subordinates, etc
  • During my time at Travis Mathew I have since seen another promotion to Assistant Store Manager
  • Upon receiving this promotion I was also given the division of responsibility to be Operations manager of the store
  • This role includes further oversight of inventory related tasking as well as inventory management
  • I was given a 'stretch assignment' and was nominated to be on the first official Travis Mathew New Store Opening team. This would entail traveling to Travis Mathew Headquarters in Huntington Beach, CA for training for a week and then throughout the year traveling the country to open new Travis Mathew retail locations
  • I was then nominated again in the second year New Store Opening Team for 2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Realtor

Cummings&Co Realtors
08.2022 - 12.2024
  • Active Real Estate License
  • Lead generation, client capture/prospecting and contract execution are of the most prevalent and important duties
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised and informed prospective clients on current market activities and conditions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
  • Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Expanded client base through effective prospecting techniques and referrals from satisfied customers.

Equipment Operator

Hunt Valley Country Club
03.2022 - 03.2023
  • Hired as an equipment operator in the spring of 2022
  • Worked through a full season of course maintenance operations including grass mowing, tee-changing, aerating, irrigation maintenance, amongst other golf course upkeep

Package Car Driver

UPS
08.2021 - 01.2023
  • Hired as a seasonal package car driver
  • Day-to-day tasks included route management, inventory management as well as time management
  • I spent my days reporting to the distribution center, gathering supplies and engaging with superiors before being let out onto route in a package car to deliver packages

Senior Clerk

Sprouts Farmers Markets
03.2020 - 05.2021
  • Hired as a full time Clerk in the Meat/Seafood department before being promoted to Senior Clerk through demonstrating proficient customer relation skills as well as shift management skills and task execution

Courier

Tessier Enterprises
03.2015 - 12.2019
  • Hired as a Courier
  • Day-to-day tasks included route management, time management, as well as maintaining a professional demeanor while meeting with Realtor Clients to exchange important documents/paperwork/contracts/checks
  • After becoming interested in the Real Estate industry I decided to take the courses to become a licensed Realtor myself and passed the required exams
  • I then sold 10 homes in my first 11 months of licensure
  • Day-to-day tasks included lead generation, client capture/prospecting and contract execution as well as maintaining relationships with other industry vendors such as Title Associates, Loan Officers, Builders, etc

Education

Associates - Business Administration

Harford Community College
Bel Air, MD

High School -

North Harford High School
Pylesville, MD
01.2014

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Time management
  • Team building and leadership
  • Attention to detail
  • Customer service management

Timeline

Assistant Store Manager

Travis Mathew
03.2023 - Current

Realtor

Cummings&Co Realtors
08.2022 - 12.2024

Equipment Operator

Hunt Valley Country Club
03.2022 - 03.2023

Package Car Driver

UPS
08.2021 - 01.2023

Senior Clerk

Sprouts Farmers Markets
03.2020 - 05.2021

Courier

Tessier Enterprises
03.2015 - 12.2019

Associates - Business Administration

Harford Community College

High School -

North Harford High School

Similar Profiles

CREATE PROFILE