Shane Mundy
Tacoma
Summary
System Administrator with 2+ years of enterprise IT experience, a BAS in Cybersecurity & Networking, and advanced certifications (Security+, CySA+). Proven record of reducing downtime, saving $10K+ in vendor costs, and driving efficiency through automation and security initiatives. Adept at Active Directory, SIEM monitoring, endpoint security, and infrastructure optimization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician / Acting System Administrator
Haselwood Autoplex
Bremerton
09.2023 - Current
- Deployed and configured 200+ Windows workstations, including domain integration, secure imaging, and device lifecycle management.
- Designed a streamlined onboarding process that cut first-week IT tickets by 30%.
- Managed Active Directory & Microsoft 365 (user accounts, group policies, permissions).
- Performed SIEM monitoring, patching, and phishing incident response, maintaining uptime and mitigating threats.
- Automated repetitive IT tasks with PowerShell scripts, improving efficiency.
- Implemented in-house hardware installs, camera setups, and cable management, saving $10K+ annually in vendor costs.
- Authored IT SOPs and knowledge base resources, improving support response time.
- Security Hardening Project: Coordinated company-wide endpoint patching and vulnerability remediation, increasing security posture.
- Ticketing Optimization: Integrated ITIL standards into existing tools, cutting average resolution times by 30%.
IT Technician Intern
Tacoma Community College
Tacoma
09.2019 - 06.2023
- Assisted in troubleshooting hardware and software issues for end-users.
- Installed and configured operating systems on various devices.
- Conducted routine maintenance on computer systems to ensure optimal performance.
Education
Bachelor of Applied Science With High Honors (BAS) - Advanced Networking and Data Security
Tacoma Community College
Tacoma, Washington 09.2019 - 01/2023
Associate’s Degree - Cybersecurity and Networking
Tacoma Community College
Tacoma, Washington 09.2019 - 01/2021
Skills
- Windows Server
- Active Directory (AD)
- Group Policy
- DNS
- DHCP
- SIEM threat detection
- Malware mitigation
- Vulnerability patching
- User provisioning
- Microsoft 365 Admin
- Group policies
- PowerShell scripting
- Batch process automation
- LAN/WAN
- Workstation deployment
- Cable management
- Security cameras
- ServiceNow
- JIRA
- Spiceworks
- Microsoft Teams
- Exchange
- M365
- SMTP
- Azure
Project Highlights
- Security Hardening Project, Coordinated company-wide endpoint patching and vulnerability remediation, increasing security posture.
- Ticketing Optimization, Integrated ITIL standards into existing tools, cutting average resolution times by 30%.
Certification
- CompTIA Security+
- CompTIA CySA+ (Cybersecurity Analyst)
Core Technical Skills
Windows Server, Active Directory (AD), Group Policy, DNS, DHCP, SIEM threat detection, malware mitigation, vulnerability patching, User provisioning, Microsoft 365 Admin, group policies, PowerShell scripting, batch process automation, LAN/WAN, workstation deployment, cable management, security cameras, ServiceNow, JIRA, Spiceworks, Microsoft Teams, Exchange, M365, SMTP, Azure (in-progress certification)
Professional Development
- Currently pursuing cloud certifications (Azure/AWS).
- Active member of CompTIA IT Pro and ISACA cybersecurity communities.
Timeline
IT Technician / Acting System Administrator
Haselwood Autoplex
09.2023 - Current
IT Technician Intern
Tacoma Community College
09.2019 - 06.2023
Bachelor of Applied Science With High Honors (BAS) - Advanced Networking and Data Security
Tacoma Community College
09.2019 - 01/2023
Associate’s Degree - Cybersecurity and Networking
Tacoma Community College
09.2019 - 01/2021