Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
SHANE MURPHY

SHANE MURPHY

Field Superintendent
Surprise,AZ

Summary

  • Knowledgeable Field Superintendent with solid background in overseeing construction projects and ensuring compliance with safety and quality standards. Successfully managed various field operations, contributing to efficient project completions. Demonstrated expertise in team leadership and problem-solving.
  • Goal achieving employee with expertise in customer service
  • Extensive sales training and presentation experience
  • Trained in multiple supervisor roles
  • Very fast and eager learner
  • Strong interpersonal skills
  • Highly Accountable

Overview

12
12
years of professional experience

Work History

Field Superintendent

Interior Logic Group
11.2021 - 09.2025
  • Within this position I oversaw daily operations within multiple trades to ensure project timelines and quality standards were met.
  • I coordinated with subcontractors and suppliers to streamline communication and enhance workflow efficiency.
  • I implemented safety protocols, reducing workplace incidents and ensuring compliance with regulations.
  • I trained and mentored field personnel, fostering skill development and promoting a collaborative team environment.
  • I facilitated strong relationships with new home builders, addressing concerns promptly and effectively to maintain client satisfaction throughout the project lifecycle.
  • I conducted regular site inspections to ensure quality control and compliance with building codes and regulations.

Curbside Pickup Supervisor

Sams Club
01.2020 - 11.2021
  • I was promoted to a supervisor position within six months of working at Sam's Club due to my consistent work ethic, and ability to learn quickly in new work environments.
  • I have learned how to properly delegate work to my associates to meet both business and department needs.
  • I have constructed the best preforming Curbside pickup team in our stores market by leading by example and treating all of my associates with respect and maintaining customer relations.
  • I consistently remain calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • I have completed thorough opening, closing and shift change functions to maintain operational standards each day.

Identity Protection Team

Discover Financial Services
04.2018 - 02.2019
  • In this position I was required to have expert knowledge in the fraud department, and to have a better understanding of different fraud trends and processes.
  • I was required to work on numerous different accounts that had been flagged by the security system for suspicious activity and make outbound calls to the customer to verify said activity, while also taking inbound calls acting as the last line of defense for any suspects calling in.
  • I was also responsible for taking supervisor calls at times, and needed to have a good understanding of call de-escalation as well as confident speaking.
  • This position also required me to be able to spot trends regarding identity theft and to assist customers that may have fallen victim.
  • This position provided me with a tremendous amount of customer service and multitasking tools to be able to succeed in a call heavy environment. 

Charge Verification Group

Discover Financial Services
09.2017 - 04.2018
  • My responsibility in this position was  primarily to assist customers calling  in regard to suspicious activity on their credit card account.
  • I was responsible for assisting customers with any fraudulent charges and or changes to their account.
  • This position required me to have a good understanding of our customers regular habits, and to be able to spot any irregularities.
  • This position gave me great experience in and inbound call environment and provided me with valuable customer service tools. 

Internet Sales Manager

AutoNation Subaru
01.2017 - 06.2017
  • In this position I was held to a higher standard than a typical Sales Associate.
  • I dealt mainly with customers shopping online, but also with walk-in customers.
  • I was expected to have expert knowledge of the vehicles being sold, and provide said knowledge to all clients.
  • When we would receive knew team members I was responsible for training them on our inventory as well as the use of the online programs we would use in order to interact with customers, and the inventory information for the dealership.

Sales Associate

AutoNation Subaru
06.2016 - 01.2017
  • My responsibilities as a Sales Associate were to provide the customers with the information that they needed in order to make an educated decision on the vehicle they were interested in.
  • I was expected to provide a wonderful buying experience for every customer that walked in the door.
  • It was required of me to be trustworthy when it came to the client's information, and make them feel at ease at all times.

Lot Attendant

AutoNation Subaru
12.2015 - 06.2016
  • This position required me to maintain the car lot and keep the cars in an orderly fashion at all times, as well as provide them with the correct stickers required for new or used vehicles.
  • I was responsible for knowing where certain cars where expected to be, such as the service area, wash area or up in the front.
  • When the dealership received shipments of new vehicles It was my job to take them to their designated location, as well as register them in the dealerships inventory system.

Lot Attendant

Auto King
06.2015 - 10.2015
  • My responsibility was to keep the lines of cars in the dealership organized and eye catching.
  • I was also expected to wash each car by hand when they would get dirty.
  • A key part in my job was to deliver customers purchased vehicles to their homes when needed, as well as preform maintenance checks on the vehicles by driving them in order to point out anything that may be wrong.

Team Member

Subway
11.2014 - 06.2015
  • I was expected to handle the guests orders in a friendly manner, as well as make their food.
  • Another vital part of my positions was to always maintain a courteous and empathetic attitude when dealing with every customer.

Cashier & Kitchen Worker

Burger King
05.2013 - 10.2014
  • I was responsible for working both the front, and drive-thru cash registers while taking orders from both as well.
  • I also was responsible for working in the kitchen which consisted of cooking all items of food on the menu.

Education

High School Diploma -

Sandra Day O'Connor High School
Glendale, AZ
2015

Skills

  • Pre-construction planning
  • Construction supervision
  • Project oversight
  • Site inspections
  • Schedule management
  • Project coordination
  • Document management
  • Schedule coordination

Affiliations

  • Received "Soaring Eagle" award in Junior year of high school for outstanding achievement in mathematics
  • Received "Student of the month" award in junior year of high school for achievement in forensic science

Timeline

Field Superintendent

Interior Logic Group
11.2021 - 09.2025

Curbside Pickup Supervisor

Sams Club
01.2020 - 11.2021

Identity Protection Team

Discover Financial Services
04.2018 - 02.2019

Charge Verification Group

Discover Financial Services
09.2017 - 04.2018

Internet Sales Manager

AutoNation Subaru
01.2017 - 06.2017

Sales Associate

AutoNation Subaru
06.2016 - 01.2017

Lot Attendant

AutoNation Subaru
12.2015 - 06.2016

Lot Attendant

Auto King
06.2015 - 10.2015

Team Member

Subway
11.2014 - 06.2015

Cashier & Kitchen Worker

Burger King
05.2013 - 10.2014

High School Diploma -

Sandra Day O'Connor High School

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