Shane Murray
Information Technology Specialist
Stillwater,New York
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Information Technology Specialist
New York State
Albany, NY
02.2018 - Current
- Provided technical support and troubleshooting for hardware and software related issues
- Conducted regular updates and maintenance on workstations to ensure optimal performance
- Assisted in planning and execution of IT projects, such as system upgrades and software migrations
- Collaborated with cross functional teams to identify and implement new technology solutions to improve efficiency and productivity
- Conducted trainings and workshops to educate staff on IT best practices and new technology tools
- Managed IT inventory and procurement processes to ensure adequate supply of equipment and software licenses
- Stayed current with industry trends and advancements in technology to make recommendations for continuous improvement within the organization
- Trained new employees on company technology systems and processes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Information Technology Specialist 1
New York State
Albany, NY
02.2016 - 02.2018
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Facilitated best user experience through continuous support and communication of system changes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Researched product and issue resolution tactics to address customer concerns.
Information Technology Specialist
Watervliet Arsenal
Watervliet, NY
12.2010 - 02.2016
- Facilitated best user experience through continuous support and communication of system changes.
- Used ticketing systems to manage and process support actions and requests.
- Communicated regularly with customers concerning data exchange and technology integration.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
All Wheel Vehicle Mechanic
United States Army
Fort Bliss, TX
07.2006 - 08.2009
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained accurate records of time and materials required to perform repairs and service.
Education
Bachelor of Science in Information Technology - Software Engineering
06.2010 - 08.2013
- 3.36 GPA
Skills
Operating System - WindowsLeadershipSharePointAttention to DetailProject management
Issues resolution
Project Management
Strategies and goals
ITSM
Microsoft Active Directory
Board of directors support
Volunteer Experience
Director of American Legion Riders, 01/2020, 81 East Street, Mechanicville, NY,
- Chief Administrative Officer of the Chapter presiding over all meetings, Liaison to the American Legion Executive Committee of the sponsoring Post and supervises all ALR Chapter Affairs.
- Built relationships with community to establish long-term business growth
Timeline
Information Technology Specialist - New York State
02.2018 - Current
Information Technology Specialist 1 - New York State
02.2016 - 02.2018
Information Technology Specialist - Watervliet Arsenal
12.2010 - 02.2016
University of Phoenix - Bachelor of Science in Information Technology, Software Engineering
06.2010 - 08.2013
All Wheel Vehicle Mechanic - United States Army
07.2006 - 08.2009