Shane Oates
Laredo,Texas
Summary
Professional with diversified law enforcement and security experience. Proven track record of maintaining safety and enforcing regulations. Strong focus on team collaboration and reliable under changing conditions. Skilled in surveillance, conflict resolution, and emergency response, with a disciplined and resilient personality.
Overview
13
13
years of professional experience
Work History
Border Patrol Agent
Customs and Border Protection
Laredo, TX
04.2025 - Current
- Conducted surveillance and monitoring to detect illegal border activities.
- Collaborated with local law enforcement to enhance security operations.
- Enforced immigration laws, ensuring compliance with federal regulations.
- Trained and mentored new agents on operational protocols and procedures.
- Led investigations into smuggling activities, coordinating with multiple agencies.
- Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
Military Police Officer
Army Reserve
San Antonio, TX
09.2023 - Current
- Enforced military laws and regulations to maintain order and discipline within units.
- Conducted investigations into criminal activities, gathering evidence and interviewing witnesses effectively.
- Coordinated security operations during training exercises and public events to ensure the safety of personnel.
- Documented and organized security information accurately and efficiently.
Executive Customer Relations Specialist
Altice USA (Optimum)
Bethpage, NY
06.2022 - 03.2025
- Led strategic initiatives to enhance customer experience and drive operational efficiencies.
- Developed and implemented training programs to improve team performance and service delivery.
- Collaborated with cross-functional teams to streamline processes and optimize resource allocation.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Located bottlenecks to streamline existing processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Airport Operations Supervisor
JetBlue Airways
New York, NY
04.2017 - 06.2022
- Supervised daily airport operations, ensuring compliance with safety and regulatory standards.
- Coordinated crew schedules, optimizing resource allocation to enhance operational efficiency.
- Led training sessions for new staff, fostering a culture of safety and teamwork.
- Implemented process improvements, reducing turnaround times for aircraft handling.
- Monitored performance metrics, identifying areas for operational enhancements and cost savings.
Resolution Specialist
Cablevision
Jericho, NY
03.2015 - 03.2017
- Resolved escalated customer complaints through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to ensure timely resolution of complex issues.
- Analyzed customer feedback to identify trends and recommend improvements in service processes.
- Led initiatives to enhance customer satisfaction, resulting in improved retention rates.
- Contributed to company reputation by consistently delivering exceptional service during challenging situations with dissatisfied customers.
Technical Support Specialist
Cablevision
Jericho, NY
02.2013 - 03.2015
- Led training sessions for new team members, fostering skill development and promoting a culture of continuous learning.
- Collaborated with cross-functional teams on promotional events, maximizing outreach and boosting overall sales performance.
- Led cross-functional teams in troubleshooting complex technical problems, ensuring timely solutions.
- Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.
Education
Bachelor’s Degree - Cyber Security
University of Phoenix
05-2031
Marketing Major
Southern New Hampshire University
01-2019
Business Administration - Business
Hunter Business School
Levittown, NY01-2012
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY01-2010
Skills
- Human trafficking interdiction
- Immigration laws
- Self-defense tactics
- Training and mentoring
- Staff management
- Complex Problem-solving
- Decision-making
- Team building
- Conflict de-escalation
- Traffic patrol
- Vehicle inspections
- Witness interviewing
Section name
Seeking a full-time diversified and rewarding position, that will utilize my experience and updated skills to the fullest and offer the opportunity to grow more proficiently through new technology.
Timeline
Border Patrol Agent
Customs and Border Protection
04.2025 - Current
Military Police Officer
Army Reserve
09.2023 - Current
Executive Customer Relations Specialist
Altice USA (Optimum)
06.2022 - 03.2025
Airport Operations Supervisor
JetBlue Airways
04.2017 - 06.2022
Resolution Specialist
Cablevision
03.2015 - 03.2017
Technical Support Specialist
Cablevision
02.2013 - 03.2015
Marketing Major
Southern New Hampshire University
Bachelor’s Degree - Cyber Security
University of Phoenix
Business Administration - Business
Hunter Business School
Associate of Arts - Liberal Arts
Nassau Community College