Shane Palmer

• Supported shipment data entry, scheduling, and damage/shortage resolution across U.S. and Canadian operations.
• Directed premium accounts necessitating exceptional attention and overall accuracy of 93% OTIF measure.
• Collaborated with cross-functional teams to ensure timely, accurate freight movements across TL, LTL, intermodal, and parcel shipments.
• Improved case resolution times by applying proactive problem-solving and communication strategies with communication to our carrier team structure with response times in under 30 minute timeframe per Uber Freight’s SLA (service level agreement).
• Recognized for reliability, initiative, and delivering excellent service to carriers and stakeholders.

• Negotiated repayment plans with debtors, ensuring compliance with FDCPA and federal/state regulations.

• Performed skip tracing and financial profiling to locate debtors and assess

repayment ability.

• Consistently met or exceeded daily productivity and compliance targets.

• Maintained accurate documentation in line with client and regulatory

standards.