Shane Patterson
Ogden
Summary
Dynamic Driver Specialist with Sharp Transportation, adept at optimizing delivery routes and enhancing customer satisfaction through effective communication and decision-making under pressure. Proven ability to manage time efficiently and foster team collaboration, ensuring timely deliveries and adherence to safety standards. Skilled in logbook management and navigating challenging conditions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Driver Specialist
Sharp Transportation
10.2024 - 07.2025
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
- Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
- Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
- Resolved logistical challenges by coordinating closely with other departments, fostering a collaborative work environment.
- Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.
- Optimized load configurations within the truck for balanced weight distribution and efficient space utilization.
- Performed thorough pre-trip inspections of the vehicle before every shift, minimizing downtime due to mechanical issues.
- Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Obtained signatures from customers upon delivery of goods.
Automotive Technician
Master Auto Tech
01.2022 - 10.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Customized vehicles to owner specifications, enhancing driving experience.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
Automotive Technician
Midas Muffler
03.2018 - 01.2022
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Improved customer satisfaction by providing precise and timely repair updates.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Conducted safety inspections to comply with legal and company standards.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
Automotive Technician
Utah Motor Co.
08.2009 - 02.2017
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Streamlined service scheduling to minimize customer wait times.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Repaired and replaced worn and damaged components.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Coordinated with parts department to determine availability of necessary components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
Automotive Cert. -
Kadena Technical
Okinawa Japan04-1985
GED -
Taylorsville High
Taylorsville Ut06-1984
Skills
- Logbook management
- Decision-making under pressure
- Team collaboration
- Excellent navigation
Certification
ASE Certified in brakes,steering and suspension,air conditioning.
I/M Certification is current.
Timeline
Driver Specialist
Sharp Transportation
10.2024 - 07.2025
Automotive Technician
Master Auto Tech
01.2022 - 10.2024
Automotive Technician
Midas Muffler
03.2018 - 01.2022
Automotive Technician
Utah Motor Co.
08.2009 - 02.2017
Automotive Cert. -
Kadena Technical
GED -
Taylorsville High
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