Shane Pauley
Project Manager/Team Lead
Southern Pines,NC
Summary
Administrative and project manager professional with 3 years of Director of Operations experience, backed by 14 years of leadership, organizing presentations, preparing facility reports, and maintaining the utmost confidentiality. Possess a B.S. in Business Management and expertise in Microsoft/Google suites with a future Computer Science Programming degree with Harvard. Looking to use my knowledge and experience to further company footholds with their client base while working my way through school.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager/Customer Service Manager
Hickory Tavern
Pinehurst, NC
11.2022 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Developed department processes and procedures to boost customer satisfaction and return customers.
- Trained and coached new, as well as, existing employees in hospitality excellence.
- proficient in labor par levels in kitchen as well as service for BOH/FOH
- Proficient in being a well rounded restaurant manager, not just being single facited
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
Chef Assistant/Assistant Kitchen Manager
Meat And Greek LLC
Southern Pines, NC
06.2022 - 11.2022
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
- Unloaded delivery trucks, verified contents against invoice and properly stored food items.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Farm Manager/Equipment Operator
Southern Oaks Farm
Aberdeen, NC
08.2021 - 06.2022
- Manage day to day activities for 100 acre breeding/sport horse farm
- Tracking all breeding ovulation, sperm count, sperm quality with cell counting and ordering/maintaining supply
- Maintaining all vehicles and machinery, developing maintenance schedules and ensuring vehicles are available during busy season
- Maintain utmost discretion when dealing with sensitive topics of breeding with clients
Merchandiser/Bartender/Delivery Driver/Cellarman/Head of Canning Line/Production Lead
Southern Pines Brewing Company
Southern Pines, NC
08.2020 - 09.2021
- Rotating and replenishing all local goods for local clients and distributors
- Opened, sorted, and distributed incoming messages and correspondence from management team to my team
- Provided support for product manufacturing and quality control
Chef Assistant/Kitchen Manager
Meat And Greek LLC
Southern Pines, NC
11.2019 - 08.2020
- Assembly and presentation of all cooked goods for clients
- Prep all perishables for next day use
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
- Unloaded delivery trucks, verified contents against invoice and properly stored food items.
- Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items.
- Maintained composure and work quality while under stress.
FORSCOM K9 Handler Director of Operations
Civilian Army
Fort Bragg, NC
06.2016 - 12.2019
- Developed and maintained training programs for K9 operations across 11 Army installations and direct capabilities overseas
- Develop training after action reports for conflict interactions
- Recertifying annual instructor certifications
- Developed and maintained constant training curriculum for use in overseas operations.
Police Officer/Investigator/K9 Officer, Truck Driver
Schneider Trucking
Princeton, Charlotte, WV, NC
01.2011 - 06.2016
- Provided specialized traffic interdiction for the immediate community
- Drug interdiction/High risk search and seizure with the United States Marshal Service for the major southern corridor
- Direct criminal investigations
- Specialized surveillance for high risk arrests
- SWAT member and regional instructor for tactics and firearms
- Team Over the Road
OTR Team Driver
Schneider Trucking
Charlotte, NC
04.2010 - 01.2011
- Provide long range support for high value accounts
Special Operation K9 Handler/Instructor
MARSOC USMC
Camp Lejeune, NC
01.2008 - 01.2010
- Provide specialized combat support expertise in intelligence, fire support, communications and canine operations
- Provided foreign defence, direct action and quick action capabilities
- Recruit, train, sustain and deploy scalable expeditionary forces
Reconnaissance Sniper Team Leader
United States Marine Corps
Camp Lejeune, NC
08.2002 - 01.2008
- Train new additions to squads
- Directed field movement pre-deployment exercises
- Direct involvement with mock insurgent training for leadership courses
- Directed new sniper school graduates in training scenarios for team based deployments
Education
Bachelor Of Business Management -
East Carolina University
Bachelor of Science - Computer Science And The Art of Programming
Harvard University
01.2022 - Current
Bachelor of Science - Social Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NC 01.2003 - 08.2007
Skills
Microsoft OfficeGoogle Workspace
Typing speed of 50WPM
Problem solvingTeam leadershipTimeline
Assistant Manager/Customer Service Manager
Hickory Tavern
11.2022 - Current
Chef Assistant/Assistant Kitchen Manager
Meat And Greek LLC
06.2022 - 11.2022
Bachelor of Science - Computer Science And The Art of Programming
Harvard University
01.2022 - Current
Farm Manager/Equipment Operator
Southern Oaks Farm
08.2021 - 06.2022
Merchandiser/Bartender/Delivery Driver/Cellarman/Head of Canning Line/Production Lead
Southern Pines Brewing Company
08.2020 - 09.2021
Chef Assistant/Kitchen Manager
Meat And Greek LLC
11.2019 - 08.2020
FORSCOM K9 Handler Director of Operations
Civilian Army
06.2016 - 12.2019
Police Officer/Investigator/K9 Officer, Truck Driver
Schneider Trucking
01.2011 - 06.2016
OTR Team Driver
Schneider Trucking
04.2010 - 01.2011
Special Operation K9 Handler/Instructor
MARSOC USMC
01.2008 - 01.2010
Bachelor of Science - Social Psychology
University of North Carolina At Chapel Hill
01.2003 - 08.2007
Reconnaissance Sniper Team Leader
United States Marine Corps
08.2002 - 01.2008
Bachelor Of Business Management -
East Carolina University