Shane Pemberton
Ashland City,TN
Summary
Experienced Operations Manager and leader with a strong background in logistics management and deep understanding of the multi-channel supply chain industry. Proven ability to independently manage resources for cost-effective product movement, consistently exceeding customer expectations and achieving company goals. Skilled in hiring, staffing, and training department personnel, focused on creating a team-centric environment and driving continuous operational improvement. Committed to fostering a positive and inclusive atmosphere to enhance overall operational performance.
Overview
33
33
years of professional experience
Work History
City Operations Manager
Yellow Corporation
08.2018 - 07.2023
- Independently orchestrated driver resource management strategies for secure and efficient transportation of goods within a high-volume pickup and delivery operation.
- Evaluated and monitored driver resources, offering insightful recommendations to city operations staff to align with customer demands effectively.
- Spearheaded a culture of safety consciousness by consistently communicating company initiatives and best practices, thereby minimizing lost-time accidents and injuries.
- Assured compliance with DOT regulations by overseeing driver credentials and managing Hours of Service documentation while ensuring all mandatory CDL endorsements remained up to date.
- Collaborated closely with local and corporate sales teams, directly engaging with customers to address and resolve operational issues tied to the onboarding and retention of new and existing business. Additionally, managed inventory and supply chain operations, ensuring timely and accurate delivery of goods and services.
City Operations Supervisor/Planner/Dispatcher
YRC Freight
09.1996 - 08.2018
- Oversaw the supervision of freight handling experts to ensure secure and damage-free loading and transportation of cargo.
- Employed various dock operational planning systems to streamline delivery process, resulting in efficient management of 300-500 shipments daily by appropriately assigning available driver resources.
- Evaluated driver performance and productivity, provided feedback and implemented corrective actions.
- Collaborated with appointment schedulers and coordinated itineraries to enhance route planning, leading to consistently successful on-time delivery.
- Conducted in-depth analysis of departmental metrics and performance to determine workforce requirements.
- Maintained and upheld internal operational standards and productivity objectives.
Dock Operations Supervisor
Yellow Freight
09.1993 - 09.1996
- Oversaw and guided all operations related to the loading and unloading of cargo, emphasizing safety and damage prevention for both personnel and equipment
- Orchestrated workload assignments and diligently monitored performance to ensure adherence to load configuration and line-haul network timetables.
- Motivated and trained employees to maximize team productivity and fluid cross-load performance.
- Developed and implemented crucial performance benchmarks to track and achieve company objectives effectively.
- Leveraged internal operational software systems to strategize, monitor, and document movement of goods.
- Coordinated and managed freight handling operations to optimize safety and efficiency for personnel and equipment during transit.
Assistant Traffic Manager
Quebecor Printing
03.1990 - 09.1993
- Coordinated and scheduled distribution of approximately 800 truckloads of commercial printed product, including 50 million weekly copies of Parade Magazine and USA Weekend per month.
- Collaborated with 3PL partners to ensure timely movement and delivery of extremely time-sensitive product.
- Negotiated carrier rates and analyzed service standards, optimizing an 800k annual LTL budget.
- Supervised warehouse associates, enhancing safety and efficiency within a high-volume manufacturing facility.
Education
BBA - Operations Management
Austin Peay State University
Clarksville, TN12.1989
Skills
- Collaborative Problem Solving
- Confident Decision Making
- Effective Communication
- Operational Data Analysis/SAP Applications
- Human Resources and Conflict Resolution
- Negotiation
- Prioritization and Time Management
- Organization
- Microsoft Office 365, Excel, Powerpoint, Teams
- Project Management and Facilitation
- Collaborative Team Leadership
- Project Coordination
- Subject Matter Expertise
Affiliations
- Austin Peay State University Baseball Team
- Lambda Chi Alpha Fraternity/University of Tennessee Knoxville
Timeline
City Operations Manager
Yellow Corporation
08.2018 - 07.2023
City Operations Supervisor/Planner/Dispatcher
YRC Freight
09.1996 - 08.2018
Dock Operations Supervisor
Yellow Freight
09.1993 - 09.1996
Assistant Traffic Manager
Quebecor Printing
03.1990 - 09.1993
BBA - Operations Management
Austin Peay State University
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