Shane Pemberton
Xenia,OH
Summary
Dynamic massage therapist with a strong work ethic and exceptional customer service skills, previously at my private practice. Proven ability to enhance client satisfaction through personalized treatment plans and effective communication. Skilled in patient scheduling and analyzing medical histories, fostering a welcoming environment that encourages repeat business and loyalty.
Overview
22
22
years of professional experience
Work History
Massage Therapist
Private Practice
Centerville, OH
06.2019 - Current
- Delivered personalized massage therapy sessions tailored to client needs and preferences.
- Utilized various massage techniques, including Swedish, deep tissue, and trigger point therapy.
- Conducted thorough assessments of clients' physical conditions to develop effective treatment plans.
- Maintained detailed documentation of client progress and treatment outcomes for ongoing care continuity.
- Educated clients on self-care practices and wellness strategies to enhance overall health benefits.
- Implemented process improvements to streamline session scheduling and enhance client satisfaction levels.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
- Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
Server
Cracker Barrell
Centerville, OH
10.2017 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in training new staff on restaurant procedures and customer interaction protocols.
- Managed multi-table service efficiently during peak hours to optimize workflow.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Maintained cleanliness and organization of dining area for a welcoming atmosphere.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Shift Leader/Hiring Cordinator
Steak N Shake
Beavercreek, OH
02.2004 - 08.2018
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Monitored inventory levels and coordinated supply orders to maintain optimal stock availability.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Fostered positive work environment through comprehensive employee relations program.
- Devised hiring and recruitment policies for Number-employee company.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Recruited top talent to maximize profitability.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Enhanced candidate experience by maintaining clear communication throughout the recruitment process.
- Utilized social media platforms as a tool for promoting job openings, expanding company visibility among potential candidates.
- Assisted in the development of training programs for interviewers, ensuring consistent and effective evaluation of candidates across all departments.
- Provided constructive feedback to unselected applicants, fostering positive experiences even in rejection situations.
- Created detailed job descriptions that accurately reflected position requirements and expectations, attracting well-suited applicants.
- Coordinated interview schedules, ensuring timely communication between candidates and hiring managers.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Facilitated training sessions for newly hired sales team on effective upselling techniques.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Developed training program for new employees, speeding up their integration into team.
Education
Medical Massage License -
Dayton School of Medical Massage
Centerville, OHCosmotology License - Cosmetology
Regency
Miamisburg, OH05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Multitasking and organization
- Shift management
- Server training
- Effective customer upselling
- Team member support
- Problem-solving
- Excellent communication
- Cool under pressure
- Patient scheduling
- Recording medical history
- Annalizing and examining patients
- Scheduling patients
- Recommending treatments to patients
- Observation and note taking on patients
Timeline
Massage Therapist
Private Practice
06.2019 - Current
Server
Cracker Barrell
10.2017 - Current
Shift Leader/Hiring Cordinator
Steak N Shake
02.2004 - 08.2018
Medical Massage License -
Dayton School of Medical Massage
Cosmotology License - Cosmetology
Regency