Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shane Philo

Las Vegas

Summary

Pursued continuous development opportunities to advance expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions.

Overview

9
9
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification

Work History

Meat Team Leader

Sam’s Club
Las Vegas
04.2023 - Current

Manager in Training

Sam’s Club
Las Vegas
10.2022 - 04.2023
  • Assisted in training new team members on store operations and customer service.
  • Managed inventory levels through regular stock assessments and product ordering.
  • Implemented merchandising strategies to enhance product visibility and customer engagement.
  • Coordinated with department managers to ensure smooth daily operations and workflow.
  • Evaluated employee performance and provided constructive feedback for improvement.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Implemented effective change management techniques when introducing new products or services.
  • Analyzed data to identify areas of improvement in processes, systems, and procedures.
  • Established objectives for individual departments and monitored their progress towards achievement of those goals.
  • Assisted department heads with budgeting, forecasting, and resource allocation.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Developed strategies to motivate staff members in order to increase productivity levels.
  • Delegating employee assignments, monitored progress and evaluated performance.
  • Developed and implemented training plans for new employees.
  • Ensured compliance with all applicable laws regarding labor relations and safety regulations.

Meat Team Leader

Sam’s Club
Las Vegas
11.2021 - 10.2022
  • Led meat department operations to ensure product quality and freshness.
  • Trained and mentored team members on best practices and safety protocols.
  • Managed inventory levels to optimize stock availability and minimize waste.
  • Collaborated with management to implement new promotional strategies for products.
  • Ensured compliance with health regulations and maintained cleanliness in work areas.
  • Recruiting, interviewing and hiring new employees as needed while also organizing employee schedules.
  • Analyzing customer feedback surveys to identify areas for improvement in customer service or product offerings.

Personal shopper lead

Sam’s club
Las Vegas
06.2021 - 11.2021
  • Collaborated with store staff to ensure product availability and quality standards.
  • Navigated store layout efficiently to maximize shopping convenience for customers.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Maintained knowledge of current promotions and sales to inform customers accurately.
  • Packaged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Followed proper procedures when accepting returns or exchanging items for customers.
  • Tracked customer feedback through surveys or other methods in order to improve services offered.
  • Collaborated with store management team to ensure appropriate inventory levels were maintained.

Meat Cutter

Sam’s club
Las Vegas
12.2019 - 06.2021
  • Cut and trim various meats for optimal presentation and quality.
  • Maintain cleanliness and sanitation standards in work area.
  • Operated a variety of meat cutting machines such as saws, slicers, grinders and tenderizers.
  • Adhered to food safety regulations regarding storage temperatures and sanitation protocols.
  • Received and inspected incoming shipments of fresh and frozen meats to ensure product quality.
  • Ensure proper inventory management of meat products.
  • Collaborate with team to meet daily production goals.
  • Train new staff on safe meat handling practices and procedures.

Prepared Foods Team Member

Sam's Club
Las Vegas
03.2018 - 12.2019
  • Prepared food items following established recipes and safety guidelines.
  • Maintained cleanliness of food preparation areas and equipment.
  • Assisted team members with food display and merchandising tasks.
  • Monitored product freshness and rotated stock as needed.
  • Collaborated with team to ensure efficient food production workflows.
  • Participated in inventory management by tracking supplies and ingredients.
  • Provided excellent customer service by addressing customers' inquiries promptly and professionally.
  • Trained new team members on store operations related to the prepared foods department.
  • Accurately weighed items when packaging them for sale.
  • Maintained cleanliness and organization of work area, including washing dishes, utensils, and pots and pans as needed.

Cafe Associate

Sam’s Club
Las Vegas
10.2016 - 03.2018
  • Maintained cleanliness and organization of the cafe area.
  • Assisted customers with menu selections and inquiries.
  • Operated point-of-sale system for transactions and payments.
  • Collaborated with team members to ensure efficient service flow.
  • Stocked supplies and managed inventory for cafe operations.
  • Followed health and safety guidelines to ensure food safety standards.
  • Resolved customer complaints in a professional manner while maintaining positive attitude.
  • Provided excellent customer service to enhance guest experiences.
  • Assisted in the preparation of sandwiches, salads, soups and other cafe items.
  • Monitored expiration dates on food items to ensure freshness.
  • Trained new employees on operating procedures, product knowledge and customer service techniques.
  • Opened or closed cafe according to daily checklists to keep establishment safe, organized and customer-ready.

Education

Western High School
Las Vegas, NV

Skills

  • Inventory management
  • Employee training
  • Customer engagement
  • Merchandising strategies
  • Data analysis
  • Budgeting assistance
  • Team collaboration
  • Performance evaluation
  • Problem solving
  • Effective communication
  • Time management
  • Leadership development
  • Conflict resolution
  • Innovation skills
  • Quality management
  • Technical skills
  • Staff leadership
  • Business development
  • Process improvements
  • Workforce management

Accomplishments

  • Team Lead of the Year 2022

Certification

  • Serve Safe Certification

Timeline

Meat Team Leader

Sam’s Club
04.2023 - Current

Manager in Training

Sam’s Club
10.2022 - 04.2023

Meat Team Leader

Sam’s Club
11.2021 - 10.2022

Personal shopper lead

Sam’s club
06.2021 - 11.2021

Meat Cutter

Sam’s club
12.2019 - 06.2021

Prepared Foods Team Member

Sam's Club
03.2018 - 12.2019

Cafe Associate

Sam’s Club
10.2016 - 03.2018

Western High School

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