Shane Probasco
Saint Joseph,MN
Summary
I am actively searching for an opportunity to apply knowledge and expertise towards a support position with a growing company. I have acquired 10+ years of customer service experience between retail and landscaping architectural services. I will be bringing with me communication skills, problem solving skills, and conflict resolution skills. I have a passion for building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
8
8
years of professional experience
Work History
Repair Technician
Self Employed
02.2022 - Current
- Improved equipment functionality by diagnosing and repairing tools and machines
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Reduced device downtime with regular maintenance and preventative measures.
- Expanded technical knowledge through continuous education in industry developments and trends.
Outside Sales Rep
Thomas Tool & Supply
05.2019 - 02.2022
- Designed professional demonstrations and presentations of company products or services
- Generated customer base accounts to help increase revenue
- Prepared reports for sales and marketing and maintained expense accounts
- Prepared quotes, sales orders, & invoices
- Scheduled delivery of customer orders and pick up requests of repair tools.
Power Tool Repair Manager
04.2018 - 05.2021
- Scheduled delivery of customer orders and pick up requests of repair tools
- Front counter sales, received customer orders for products and handled cash
- Completed data entry for shipping & receiving parts and tool orders
- Worked to continuously improve processes by using and applying lean principles.
Power Tool Repair Technician
11.2017 - 04.2018
- Diagnose and complete repairs on gas, air, and electric-powered tools
- Review technical manuals, disassemble tools, and use testing devices
- Prepare paperwork, keep accurate inventory stock, update internal tracking software to prepare and process warranty forms
- Look up schematics, use retailer software programs to process the repair.
Warehouse Manager
03.2016 - 11.2017
- Responsible for the short and long-term leadership & management of warehouse operations and staff
- Improved stocking processes by using and applying lean principles
- Maintained and analyzed data and KPI to continuously improve inventory control
- Participated in reviewing, developing and implementing standard operating procedures that align with company objectives and goals
Warehouse Associate
09.2015 - 03.2016
- Stocked shelves, accepting incoming orders, processed and packaged orders
- Inventory quality assurance and ensured orders are shipped in a timely and efficient manner
- Provided quality service by following organization standards.
Education
Diploma - Fabrication
St. Cloud Technical College, Rapids-Rice High School
St. Cloud, MNSauk Rapids, MN
Skills
- Equipment Inspection
- Equipment Repair
- Customer Service
- Component Replacement
- Mechanical Skills
- Invoice Verification
- Service Documentation
- Inventory Management
Timeline
Repair Technician
Self Employed
02.2022 - Current
Outside Sales Rep
Thomas Tool & Supply
05.2019 - 02.2022
Power Tool Repair Manager
04.2018 - 05.2021
Power Tool Repair Technician
11.2017 - 04.2018
Warehouse Manager
03.2016 - 11.2017
Warehouse Associate
09.2015 - 03.2016
Diploma - Fabrication
St. Cloud Technical College, Rapids-Rice High School
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