Shane Reagan
Franklin,KY
Summary
Reliable professional with numerous years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in customer service, quality control and problem solving.
Overview
28
28
years of professional experience
Work History
Maintenance Technician
Franklin Simpson Nursing And Rehabilitation
06.2023 - 10.2023
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Quality Control Inspector
Advanced Plating
06.2022 - 06.2023
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
Warehouse Associate
Macy's Warehouse
10.2021 - 04.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Quality Control Representative
Vermont Thread Gage
02.2016 - 12.2019
- All aspects of inspection of stock work plugs and assisting Custom Lab with inspections when needed
- Training of new stock Quality Control Representatives on Second Shift
- Emergency First Aid Responder certified by American Red Cross
- Employed effective time management when dealing with coordination and accountability around personnel and security assets
- Produced parts and assemblies quickly and efficiently within tolerances
- Used measuring tools such as gages and blocks to identify conforming parts during production
- Ensured compliance with policies and quality standards to maintain consistency in quality of services.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions
- Educated employees on specific QA standards and confirmed maintenance of standards
Customer Service Representative
Minit Mart
01.2014 - 01.2016
- Responsible for cashiering, collecting cash payments from customers and making change, or charging purchases to customers' credit cards and providing customers with receipts
- Provided assistance and customer service along with assigned cleaning and stocking responsibilities.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Substitute Teacher
Ohio County Board of Education
08.2009 - 05.2010
- In absence of regular classroom teacher, helped students to learn subject matter and/or skills that were required for scheduled lessons.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Enforced school and class rules to maintain order in classroom.
Customer Service Representative
US Bank Home Mortgage
07.2002 - 07.2008
- Reviewed borrowers' account information and provided solutions to their mortgage related questions
- Worked special Private Label accounts which required exceptional customer service
- Received 9 Shout Out Awards for Outstanding Customer Service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Store Manager
Houchen's Industries
07.1995 - 06.2002
- Oversaw all store functions, including store strategy, objective, goals, and long-range planning
- Supervised store budget, cash management, personnel, security, store facilities, and merchandising.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Bachelor of Arts - History and Social Studies
Western Kentucky University
Bowling Green, KY12.2014
Bachelor of Arts - Broadcasting and Communications
Western Kentucky University
Bowling Green, KY12.1994
Skills
- Computer Workstation
- Gauge Blocks
- Mikrokator
- Optical Comparator
- Shop Tools
- First Aid
- Tool repair and maintenance
- Parts Replacement
- Maintenance Scheduling
- Mechanical Aptitude
- Building Maintenance
- Problem Solving Ability
References
Larry Hall, Assistant Program Director, WDNS/WKCT, 804 College St, Bowling Green, KY, 42101, 270-781-2121, lhall@wdnsfm.com Myron Knight, Lap and Repair, Vermont Thread Gage, 564 Reasonover Dr, Franklin, KY, 42134, 270-996-2283, myronknight123@gmail.com Lacy Minnicks, Shipping Group Leader, Vermont Thread Gage, 564 Reasonover Dr, Franklin, KY, 42134, 270-901-9005, lacyj516@gmail.com Tony Epley, OD Grind, Vermont Thread Gage, 564 Reasonover Dr, Franklin, KY, 42134, 270-223-0917, epleyt60@gmail.com Annie Barry, Accounts Receivable Specialist, New Mather Metals, 3462 Chandlers Rd, Auburn, KY, 42206, 270-535-9412 Catherine Eastwood, Accounting Clerk, The Rogers Group, 5716 Briarwick Ct., Hermitage, TN, 37076, 615-424-5998
Timeline
Maintenance Technician
Franklin Simpson Nursing And Rehabilitation
06.2023 - 10.2023
Quality Control Inspector
Advanced Plating
06.2022 - 06.2023
Warehouse Associate
Macy's Warehouse
10.2021 - 04.2022
Quality Control Representative
Vermont Thread Gage
02.2016 - 12.2019
Customer Service Representative
Minit Mart
01.2014 - 01.2016
Substitute Teacher
Ohio County Board of Education
08.2009 - 05.2010
Customer Service Representative
US Bank Home Mortgage
07.2002 - 07.2008
Store Manager
Houchen's Industries
07.1995 - 06.2002
Bachelor of Arts - History and Social Studies
Western Kentucky University
Bachelor of Arts - Broadcasting and Communications
Western Kentucky University
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