Shane Rich
Ossian,IN
Summary
Versatile and results-driven, I excel in design consultation and team leadership, honed over years at Lowe's. Leveraging skills in Flooring and Cabinet Design, I've successfully maximized small spaces and nurtured a loyal customer base. My approach blends innovative design with effective mentoring, emphasizing continuous improvement and exceptional service.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
6
6
years of professional experience
Work History
Kitchen Design Specialist
Lowe's
08.2023 - Current
- Maximized space utilization in small kitchens by integrating multi-functional storage units into the overall design concept.
- Provided exceptional customer service, addressing client concerns and making necessary adjustments to designs as needed.
- Mentored junior designers on best practices in kitchen design specialization while fostering a collaborative team environment.
- Conducted in-depth consultations with clients, gathering information on their design preferences and budgetary constraints.
Flooring Sales Specialist
Lowe's
03.2022 - 08.2023
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
Flooring/Home Decor Supervisor
Lowe's
01.2021 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Electrical/Plumbing Supervisor
Lowe's
02.2019 - 01.2022
- Developed strong relationships with vendors, negotiating favorable pricing for materials used in projects.
- Streamlined inventory management processes to avoid stockouts or excess inventory of plumbing materials and supplies.
- Kept up-to-date with advancements in the plumbing industry through continuous professional development opportunities.
- Provided exceptional customer service through clear communication and prompt resolution of any project-related concerns.
Education
Associate of Applied Science - Web Development
Ivy Tech Community College of Indiana
Indianapolis, IN09-2012
Skills
- Design consultation
- Training and mentoring
- Client consultation
- Crew oversight
- Flexible and adaptable
- Skilled in MS office
- Photoshop and lightroom
Timeline
Kitchen Design Specialist
Lowe's
08.2023 - Current
Flooring Sales Specialist
Lowe's
03.2022 - 08.2023
Flooring/Home Decor Supervisor
Lowe's
01.2021 - 03.2022
Electrical/Plumbing Supervisor
Lowe's
02.2019 - 01.2022
Associate of Applied Science - Web Development
Ivy Tech Community College of Indiana
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