Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANE ROGERS

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

16
16
years of professional experience

Work History

Solar Advisor

Sunnova
10.2023 - Current
  • Call new homeowners and welcome them to our program, answer their questions, and serve as ongoing resource and knowledge expert for any questions or concerns about any aspect of the homeowner's experience.
  • Set continuous expectations for homeowners about the solar program for the time of sale through system activation.
  • Create and maintain activation reports using MS Excel.
    Create and maintain the customer's profile, continuously tracking the status of their account using Salesforce.
  • Open service requests, follow up and coordinate with other departments as appropriate to resolve situations.
  • Effectively communicate with homeowners and professionally address their concerns.
  • Meet or exceed daily, weekly, monthly and quarterly deadlines as assigned by management.
  • Participate in meetings within the department, offering insights and potential solutions.

Customer Service

Ossur Americas
04.2022 - 10.2023
  • 40 Hours/week
  • Learned to work directly with reps and customers to provide them with any services they need
  • Trained in the ordering system of the company in order to assist customers
  • Increased communication and organizational skills
  • As a Customer Service agent, I would place orders, returns, exchanges, and provide credits for all of our customers as needed. We would provide any information the Reps or customers may need about or Prosthetic or Orthotic products.

Facilities/ Facilities Manager

Saddleback Church
12.2013 - 09.2020
  • 40 to 50 hours/Week
  • Learned to work quickly and responsibly under time sensitive and stressful situations
  • Trained in driving various vehicles in order to transport heavy items
  • Developed necessary skills in order to proficiently set up events on time
  • As a member of the Facilities team, I would occasionally manage when they needed facility set-ups assistance. I'd help coordinate and set up for events that take place on the church campus

Roofing Assistant

KJ Rogers Roofing
04.2010 - 11.2013
  • 50+ hours/Week
  • Learned all aspects of the roofing business
  • In the roofing business, I directly communicated with clients and suppliers
  • Worked for family owned commercial/residential roofing company. I was a member of a roofing crew who constructed new and replacement roofs on homes and buildings.

Remodel Associate/ Customer Service

Walmart
11.2008 - 08.2011
  • 40 hours/Week
  • Developed valuable interpersonal skills while serving a wide variety of customers
  • Gained the skills needed to function in a fast-paced working environment
  • Able to see how my job was an important part in Walmart's success.
  • My primary assignment was with Walmart's Customer Service Department. I assisted customers with their return and/or exchange of purchased items. I was a member of Walmart's remodeling team at their Laguna Niguel store. Our responsibilities were to update and replace fixtures, flooring, signage, and to restock finished shelves. I also assisted Walmart shoppers with their shopping needs.

Education

H.S. Diploma -

Santa Margarita Catholic High School
Rancho Santa Margarita, CA
05.2008

Skills

  • Microsoft Word, PowerPoint, Excel and Adobe Photoshop
  • Typing Skills – approximately 50 WPM
  • Customer service and support
  • Critical thinking
  • Active listening
  • Data entry
  • Teamwork and collaboration

Timeline

Solar Advisor

Sunnova
10.2023 - Current

Customer Service

Ossur Americas
04.2022 - 10.2023

Facilities/ Facilities Manager

Saddleback Church
12.2013 - 09.2020

Roofing Assistant

KJ Rogers Roofing
04.2010 - 11.2013

Remodel Associate/ Customer Service

Walmart
11.2008 - 08.2011

H.S. Diploma -

Santa Margarita Catholic High School

Similar Profiles

CREATE PROFILE
SHANE ROGERS