Shane Rogers

• Deliver refined, attentive service in a fast-paced, high-volume modern steakhouse environment, maintaining exceptional standards of hospitality and guest satisfaction.
• Guide guests through the menu with expert knowledge of premium cuts, seasonal sides, wine pairings, and specialty cocktails.
• Execute multi-course meal service with precision, ensuring correct timing, presentation, and guest pacing.
• Upsell high-margin items such as dry-aged steaks, chef specials, and wine selections, contributing to increased average check totals.

• Performed psychological evaluations for patients in our level 1 trauma center, assessing mental health conditions, crises, and risk factors (i.e. Suicide risk, substance abuse, and acute psychiatric disorders).
• Collaborated with multidisciplinary healthcare teams to develop patient care plans.
• Made determinations on whether patients required inpatient psychiatric hospitalization, crisis stabilization, or outpatient follow-up, based on clinical findings and established protocols.
• Coordinated resources and referrals to community services, including financial aid, housing, mental health services, and support groups.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.