Shane Rogers

• Grew a Twitch channel from zero to over 24,000 followers over 5 years.
• Streamed more than 7,800 hours with an average of 124 concurrent viewers.
• Accumulated over 965,000 total watch hours.
• Earned Twitch Partner status and achieved the prestigious Sea of Thieves Partner recognition, a distinction earned through consistent, high-quality streaming, deep community engagement, and dedication to promoting the game.
• Troubleshoot live technical issues to maintain 99.9% uptime and ensure a seamless viewer experience.

● Delivered continuous communications support for a $240M global system and $1.09B fleet, contributing to mission-critical operations without service disruption
● Coordinated security patching, metric reporting, and service interruptions for a $27M cyber network, maintaining critical system uptime and consistently meeting 1-hour incident response benchmarks
● Redesigned and standardized naming conventions for 162 distribution lists and 142 security groups, streamlining communication flow and access control across the unit
● Reinstated the Change Control Board and led 15 operations briefs, improving interdepartmental coordination and oversight of technical changes across three key sections
● Resolved over 2,100 network incidents using a priority-based response matrix, improving issue resolution time for mission-critical communications to under one hour
● Managed the Local Registration Authority program, developing a tracking system that ensured 24/7 classified network access for 350 users and strengthened compliance

● Coordinated cryptographic vulnerability response, successfully patching 600 systems and securing 8,800 user accounts, enhancing overall cybersecurity posture
● Maintained hardware integrity and enforced physical security protocols, minimizing unauthorized access and safeguarding sensitive assets
● Troubleshot system issues, restored disrupted services, and executed data backups, enhancing system reliability and disaster recovery readiness
● Revamped 14 standard operating procedures (SOPs) and validated 40 training tasks, standardizing workflows and increasing operational efficiency
● Sanitized 200 devices totaling over 300TB during a major hardware turn-in, preserving $400K in unit funds, improving compliance, and reducing data security risks