Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shane Roper

Spirit Lake

Summary

Adept at driving sales and fostering client relationships, I leveraged Salesforce CRM and strategic planning to consistently exceed sales targets at AT&T. My knack for sales process optimization and exceptional customer service has enhanced client satisfaction and retention, underscoring my ability to navigate and excel in competitive sales environments.

Opportunistic Inside Sales Representative with a positive attitude excels in fast-paced environments. Superb communication and interpersonal skills. Highly motivated and ambitious to achieve high goals.

Overview

9
9
years of professional experience

Work History

Inside Sales

LegalZoom
02.2022 - 12.2024
  • Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
  • Supported trade shows or conferences as a representative of the organization''s inside sales team.
  • Worked closely with inside sales team to coordinate efforts around lead generation, prospecting strategies, and follow-up protocols for maximum efficiency.
  • Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
  • Implemented effective time management strategies, allowing for efficient prioritization of tasks and responsibilities as an Inside Sales Account Executive.

Outside Sales Executive

AT&T
01.2020 - 01.2022
  • Conducted thorough market research to stay informed about industry trends and competitor offerings, adjusting strategies accordingly.
  • Collaborated with internal teams to develop tailored solutions for unique client requirements.
  • Boosted referral rates by providing exceptional customer service and promptly addressing concerns or issues that arose during the sales process.
  • Streamlined client communications for improved customer satisfaction and retention rates.
  • Exceeded quarterly sales targets consistently through effective territory management and strategic planning.
  • Enhanced company reputation with consistent professional representation at industry events and conferences.

Account Manager

Feniex Industries
06.2016 - 06.2018
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Education

Associate of Arts - Communications

Austin Community College
Austin, TX
06-1998

Skills

  • Inside sales
  • Sales representation
  • Salesforce CPQ
  • Sales supervision
  • Salesforce CRM knowledge
  • Artificial intelligence sales
  • Sales process optimization
  • Internet sales management
  • Sales promotion

Accomplishments

United States Air Force Veteran 1998-2001

Timeline

Inside Sales

LegalZoom
02.2022 - 12.2024

Outside Sales Executive

AT&T
01.2020 - 01.2022

Account Manager

Feniex Industries
06.2016 - 06.2018

Associate of Arts - Communications

Austin Community College

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Shane Roper