Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Shane Sampson

Tallahassee,FL

Summary

High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over extensive career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Talentsupervisor with many years of experience managing, scheduling, and overseeing employees. Highly knowledgeable expert in production with proven methods for improving efficiency. Priority on employee safety in fast-paced environment.

Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.

Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.

Overview

4
4
years of professional experience

Work History

Customer Operations Assistant Manager

Dollar Tree
Tallahassee, FL
05.2025 - Current
  • Assist with all store functions and day-to-day store activities as directed by the Store Manager
  • Able to perform all opening and closing procedures in the absence of the Store Manager
  • Assist the Store Manager in protecting and securing all company assets, including store cash
  • Adhere to all policies and procedures including safety guidelines
  • Maintain a professional and friendly environment with customers, subordinates and supervisors
  • Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
  • When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates
  • Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information
  • requests and any additional communications related to store activities as delegated by the Store Manager
  • Assist the Store Manager on the receipt and return of DSD merchandise.Follow the VIP and DSD Policies and Procedures
  • Assist the Store Manager in ensuring proper staffing coverage on a daily basis
  • Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis
  • Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates
  • Promotional effectiveness of store-front fixtures and displays
  • Assist in the management of sales effectiveness of seasonal areas in the store
  • Coordinate appropriate signage utilized in the store
  • Assist with the receipt and return of DSD merchandise
  • Process damaged merchandise on a daily basis
  • Assist Store Manager with creation of weekly schedules
  • Assist in the management of store supplies and expense control
  • Assist with merchandising and maintaining the checkout area to maximize impulse sales
  • Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.)

Customer Service Associate Cashier

Publix Super Market at Lake Ella Plaza
Tallahassee, FL, FL
10.2024 - 04.2025
  • Maintained work area and kept cash drawer organized.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Processed customer payments quickly and returned exact change and receipts.

Shift Supervisor

Waffle House
Tallahassee, FL, FL
07.2023 - 08.2024
  • Identified needs of customers promptly and efficiently.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Provided on-the-job training to new staff members.

Pizza Maker

Pizza Hut
Tallahassee, FL, FL
09.2022 - 02.2023
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Shared information with customers about pizza preparation methods, ingredients and menu items.

Crew Member/Fast Food Crew Trainer

McDonald's
Tallahassee, FL
04.2021 - 04.2022
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Restocked kitchen supplies including food products and utensils.
  • Drove team success by quickly completing assigned tasks.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.

Education

Master of Education

Florida Virtual
Tallahassee, FL
05-2026

Skills

  • Team collaboration
  • Public speaking
  • Customer service
  • Problem solving
  • Teamwork
  • Adaptability and flexibility
  • Professionalism
  • Basic math
  • Cash handling
  • Cash drawer balancing
  • Effective communication
  • Collaboration skills
  • Team building
  • Employee training
  • Production scheduling
  • Teamwork and collaboration

Languages

English
Full Professional
Spanish
Limited

Affiliations

  • Basketball

Timeline

Customer Operations Assistant Manager

Dollar Tree
05.2025 - Current

Customer Service Associate Cashier

Publix Super Market at Lake Ella Plaza
10.2024 - 04.2025

Shift Supervisor

Waffle House
07.2023 - 08.2024

Pizza Maker

Pizza Hut
09.2022 - 02.2023

Crew Member/Fast Food Crew Trainer

McDonald's
04.2021 - 04.2022

Master of Education

Florida Virtual
Shane Sampson