SHANE SANDOVAL
Denver
Summary
Customer service oriented professional with decades of extensive expertise in retail management, sales techniques, and inventory management. Demonstrates a creative entrepreneurial spirit, fostering a collaborative atmosphere to exceed client expectations and drive continuous improvement. Passionate about client experience and customer service excellence to enhance operational efficiency and achieve business growth.
Overview
11
11
years of professional experience
Work History
STYLIST
Hair By shane Michael
01.2017 - Current
- Deliver personalized hair styling services, staying current with trends
- Exceed client expectations through attentive consultations and skillful execution
- Meticulously maintain a clean, organized workspace
- Ensure precise color mixing and application for consistent, high-quality results
- Foster a positive salon atmosphere through teamwork
- Share knowledge with colleagues, contributing to collective growth and client satisfaction
Leasing Agent
Neighborhood Housing Services of Southern Nevada
01.2019 - 09.2019
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
ASSOCIATE MANAGER
Rent the Runway
01.2016 - 06.2017
- Led team to improve customer satisfaction, enhancing service efficiency and collaboration
- Managed inventory processes, reducing costs and optimizing resource allocation
- Trained staff on operational procedures, boosting team productivity and skill development
DEPARTMENT LEAD
Barneys New York
12.2013 - 09.2016
- Analyzed sales trends, implementing strategies that increased revenue growth
- Resolved client issues promptly, fostering positive relationships and repeat business
- Fostered strong team collaboration, improving interdepartmental communication
- Mentored staff, leading to increased employee satisfaction and reduced turnover rates
- Led department initiatives, optimizing workflows and enhancing productivity
- Implemented strategic changes, resulting in measurable improvements to team performance
Education
Hospitality Management
College of Southern Nevada
Las Vegas, NVCOSMETOLOGY -
Paul Mitchell The School-Phoenix
01.2012
Skills
- Time Management
- Inventory Management
- Customer Service
- Creative thinking
- Brand promotion
- Active listening
Timeline
Leasing Agent
Neighborhood Housing Services of Southern Nevada
01.2019 - 09.2019
STYLIST
Hair By shane Michael
01.2017 - Current
ASSOCIATE MANAGER
Rent the Runway
01.2016 - 06.2017
DEPARTMENT LEAD
Barneys New York
12.2013 - 09.2016
Hospitality Management
College of Southern Nevada
COSMETOLOGY -
Paul Mitchell The School-Phoenix
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