Shane Sarros
Easley,SC
Summary
Results-driven professional with two decades of customer service experience and five years hospitality experience. Recently completed a tech sales certification through CourseCareers, showcasing a commitment to continuous learning. Expert in identifying opportunities, executing strategic sales plans, and effectively communicating technical concepts to a wide range of customers. Seeking a Sales Development Representative role in the tech industry, utilizing strong sales skills and exceptional relationship-building abilities to drive revenue growth and foster long-term business relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialized Foster Parent
The Bair Foundation
09.2021 - Current
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Transported children to mandated therapy, extracurricular activities and medical appointments.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Customer Experience Sales Floor Associate
Trader Joe's
02.2016 - Current
- Provided excellent customer experience from entering sales-floor to leaving checkout lines
- Gathering product knowledge to enable customers to make informed buying decisions.
- Built relationships with regular customers and provided customer service that goes above and beyond customer expectations.
- Achieved average YOY sales increase of 28% during summer months in our beer section utilizing various merchandising and display tactics.
Audio Visual Technician
PSAV At The Langham
01.2015 - 02.2016
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Executed client consultations to determine audio-visual needs for events.
- Guided decision-makers with technical advice on product selection and operation.
- Interfaced with customers to explain operation and instill confidence in installed systems.
Audio Visual Technician
Encore Event Technologies At The Hyatt Regency
11.2013 - 12.2014
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
Education
Certification - Audio Engineering
SAE Institute of Technology, San Francisco, CA
San Francisco, CA12.2013
Skills
- Client Needs Assessment
- Customer Satisfaction
- Sales Expertise
- Communications Strategies
- Superior Organizational Skills
- Guest Experiences
- Technical Management
- Suggestive Selling
Certification
- Tech Sales, CourseCareers
Timeline
Specialized Foster Parent
The Bair Foundation
09.2021 - Current
Customer Experience Sales Floor Associate
Trader Joe's
02.2016 - Current
Audio Visual Technician
PSAV At The Langham
01.2015 - 02.2016
Audio Visual Technician
Encore Event Technologies At The Hyatt Regency
11.2013 - 12.2014
Certification - Audio Engineering
SAE Institute of Technology, San Francisco, CA
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