Shane Schraut
Whitman,MA
Summary
An Eagle Scout with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, maintenance work and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
4
4
years of professional experience
Work History
Supervisor/Supervisor of Catering
Chick-fil-A
Boston, MA
02.2022 - Current
- Created new strategies for improving customer service standards within the organization.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Led and ran shifts to excel in performance for customers while ensuring that sales were also high.
- Made and delivered large orders to a multitude of businesses and sports teams, with care.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintenance of equipment and facilities.
Teller
North Easton Savings Bank
Whitman, MA
12.2020 - 08.2021
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Adhered to financial services security and audit procedures.
Education
High School Diploma -
Whitman Hanson Regional High School
Whitman, MA05-2019
Skills
- Schedule development
- Data analytics
- Inventory oversight
- Training and mentoring
- Customer service
- Basic handiwork with tools
- Quality control
References
References available upon request.
Timeline
Supervisor/Supervisor of Catering
Chick-fil-A
02.2022 - Current
Teller
North Easton Savings Bank
12.2020 - 08.2021
High School Diploma -
Whitman Hanson Regional High School
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