Summary
Overview
Work History
Education
Skills
Timeline
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Shane Scott

Pollock,CA

Summary

Reliable skilled in clerical support and office administration. Competent in helping staff and visitors with diverse needs while handling substantial daily workload. Excels in keeping physical files and digital records accurate and current. Diligent Office Worker with multifaceted administrative abilities and proficiency in microsoft,excel and outlook. Handles high work volumes and maintains frequent customer contact with calm and professional approach. Decisive in managing routine clerical needs and working accurately with minimal oversight to handle files, correspondence and data entry. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Deli Worker

Placerville Coop
04.2022 - Current
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Customer Service Office Staff Member

American Recovery Service
12.2018 - 02.2022
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • helped banks with financial issues regarding their vehicles
  • called repo lots nationally to make sure cars and or vehicles were properly ready for transport
  • called repo lots to make sure certain cars had keys and or cars cleaned out and ready for auction
  • emailed repo lots and banks of the certain deadline for their vehicles.
  • took over the phone calls for customers and helped them find where their cars and or vehicles were located.
  • worked with outlook, microsoft word and excel to help us figure out what to use
  • billed out receipts for vehicles

Manager

SUBWAY®Restaurants
09.2011 - 11.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Busser

Red Hawk Casino
03.2018 - 08.2018
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Assisted with bussing tables and cleaning up spills.

Education

High School Diploma -

Eldorado High School, Ca
Placerville, CA
05.2008

Skills

  • Upselling
  • Grammar Understanding
  • Microsoft PowerPoint
  • POS Systems Expertise
  • Microsoft Word
  • Documentation
  • Customer Satisfaction
  • Issue Resolution
  • Strong Interpersonal Skills
  • Telephone Etiquette
  • Professional Relationships
  • Data Entry

Timeline

Deli Worker

Placerville Coop
04.2022 - Current

Customer Service Office Staff Member

American Recovery Service
12.2018 - 02.2022

Busser

Red Hawk Casino
03.2018 - 08.2018

Manager

SUBWAY®Restaurants
09.2011 - 11.2018

High School Diploma -

Eldorado High School, Ca

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Shane Scott