Summary
Overview
Work History
Education
Skills
Timeline
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SHANE Shrader

Pulaski,VA

Summary

Proven track record in enhancing customer satisfaction and team performance at Axalta through expert technical troubleshooting and effective staff training. Skilled in incident management and performance optimization, demonstrating a unique blend of technical support proficiency and customer engagement acumen. Achieved significant improvements in support efficiency and customer loyalty.

Overview

23
23
years of professional experience

Work History

Technical Support S

Axalta
10.2014 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Trained new hire on mix machine and cabinets, contributing to overall team success and performance improvement.
  • Walked individuals through basic troubleshooting tasks.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Documented support interactions for future reference.

Truck Driver

Southern Tank Transport
04.2003 - 09.2014
    • Operated with safety and skill to avoid accidents and delays.
    • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
    • Maintained daily, legible DOT log book and submitted corresponding documents.
    • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
    • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
    • Train new driver on truck and pneumatic trailer operations.

Sales Associate

Schewels Furniture
02.2001 - 08.2003
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Narrows High School
Narrows, VA
06.1994

Skills

  • Technical Troubleshooting
  • Customer Support
  • Incident Management
  • Performance Optimization
  • Technical Support
  • Staff education and training

Timeline

Technical Support S

Axalta
10.2014 - Current

Truck Driver

Southern Tank Transport
04.2003 - 09.2014

Sales Associate

Schewels Furniture
02.2001 - 08.2003

High School Diploma -

Narrows High School

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SHANE Shrader