Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Smith

Trenton,MI

Summary

A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Doordasher

DoorDash
Trenton, MI
09.2022 - Current
  • Delivered goods and services to customers on time and in excellent condition.
  • Documented daily mileage, gas, and other data.
  • Delivered packages to customers in a timely and efficient manner.
  • Secured merchandise, avoiding damage during transportation.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Achieved consistently high customer scores due to exceptional service.
  • By putting my customer’s needs first, I have raised my Customer Rating from 3.90 to 4.89 out of 5.
  • Additionally, I raised my acceptance rate from 65% to 78% by accepting all orders that are submitted through the application.
  • Lastly, allowing for a wider geographic range, I have been able to increase my earnings by 40%.

Sales Associate

Office Depot Inc
Trenton, MI
01.2022 - 02.2022
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • I’ve increased card sales by 5% by informing customers of the benefits and potential hidden sale opportunities.
  • Having properly displayed items relevant to the area helped to reduce questions for the staff by 10% allowing employees to focus on the quality of work produced for the customer.
  • I've increased my productivity by 50% by attending to customer needs, ensuring the store is kept clean, and restocking and reorganizing merchandise.

Team Member

White Castle
Trenton, MI
08.2020 - 12.2021
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Addressed customer needs, responding to specific requests.
  • Collaborated with team members to maximize productivity and efficiency.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Trained new team members using approved training materials and information.
  • Answered phone calls regarding inquiries about products or services.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Upheld high standards of productivity and quality in operations.
  • I’ve increased sales by 3% by always pushing for extra drink or dessert items when customers place their orders.
  • Being the “go to” person for training, efficiency and productivity increased by 10%.
  • Continuously being a positive role model helped staff retention by 20%.

Education

Bachelor of Business - Business

Eastern Michigan University
Ypsilanti, MI
04-2026

Skills

  • Planning
  • Networking
  • Multitasking
  • Basic Math
  • Collaboration
  • Project Planning
  • Teamwork and Collaboration
  • Organizational Skills
  • Critical Thinking
  • Problem-Solving

Timeline

Doordasher

DoorDash
09.2022 - Current

Sales Associate

Office Depot Inc
01.2022 - 02.2022

Team Member

White Castle
08.2020 - 12.2021

Bachelor of Business - Business

Eastern Michigan University

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Shane Smith