Shane Southerland

• Supervised daily operations to ensure efficient service delivery.
• Trained new staff on customer service standards and operational procedures.
• Managed inventory levels and performed stock replenishment for supplies.

• Supervised daily operations within warehouse environment.
• Coordinated team schedules to ensure adequate staffing levels.
• Trained new employees on safety protocols and operational procedures.

• Supervised kitchen staff to ensure efficient meal preparation and service.
• Developed daily menus emphasizing seasonal ingredients and member preferences.
• Maintained inventory levels of fresh produce and kitchen supplies for smooth operations.

• Supervised kitchen staff to ensure efficient meal preparation and service.
• Managed inventory and ordered supplies to maintain kitchen operations.
• Trained team members on food safety and sanitation practices.
• Coordinated menu planning with dietary staff for patient needs.
• Implemented daily cleaning schedules to uphold hygiene standards.
• Monitored food quality and presentation before service delivery.
• Assisted in budget management for kitchen expenses and resources.
• Collaborated with nutritionists to develop specialized meal options.
• Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
• Trained new kitchen staff on proper food handling techniques and safety regulations.
• Inspected equipment regularly to identify necessary repairs or replacements.
• Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
• Developed and implemented kitchen policies, procedures and quality standards.
• Motivated kitchen staff by establishing goals to increase productivity and quality.
• Monitored sanitation practices to ensure that all employees adhere to health department regulations.
• Maintained accurate records of food costs, labor costs, waste management and other related expenses.

• Managed daily transportation operations and logistics for various clients.
• Coordinated schedules and routes to optimize efficiency and service delivery.
• Developed relationships with clients to understand their transportation needs.
• Implemented safety protocols to enhance workplace safety for staff and clients.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Negotiated contracts with clients for products or services rendered by the company.
• Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
• Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
• Developed business plan and budget to maximize profitability.
• Set pricing structures according to market analytics and emerging trends.
• Calculated net income and adjusted strategies to increase income and bottom-line profits.
• Oversaw hiring process for new employees, from recruiting to onboarding training.
• Created marketing strategies to drive revenue and increase brand visibility.

• Developed and maintained relationships with local suppliers.
• Created menus that reflect seasonal ingredients and customer preferences.
• Oversaw staff training to ensure excellent customer service standards.
• Implemented inventory control measures to reduce waste and costs.
• Coordinated community events to promote store visibility and engagement.
• Ensured compliance with health and safety regulations in food preparation areas.
• Managed daily operations of business, including hiring and training staff.
• Ensured compliance with local, state, and federal regulations.
• Oversaw budgeting and financial management.
• Identified new opportunities for growth, expansion, and diversification.
• Provided direction and guidance to employees.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Developed strategic plans to increase profitability and efficiency.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
• Implemented quality assurance processes to ensure product excellence.
• Developed policies and procedures for the organization.
• Employed and managed vendors by negotiating deliverables, cost and expected quality.
• Managed sales presentations to promote product and brand benefits.

• Managed daily operations of poultry farm including feeding and health monitoring.
• Oversaw staff training on animal care and biosecurity protocols.
• Developed feeding schedules to ensure optimal growth and health of birds.
• Implemented waste management practices to maintain farm hygiene and safety.
• Conducted regular inspections to ensure compliance with industry regulations.
• Participated in meetings with government agencies concerning legislation impacting the industry.
• Monitored feed levels, water supply, temperature control, ventilation systems, and other environmental factors affecting poultry growth.
• Developed strategies for improving efficiency and profitability of the business.

• Provided insurance policy recommendations based on client needs and risk assessments.
• Conducted regular client follow-ups to ensure satisfaction and address concerns.
• Collaborated with underwriters to evaluate complex insurance applications.
• Educated clients on policy options, coverage details, and claims processes.
• Developed marketing strategies to attract new clients and retain existing ones.
• Organized community outreach events to promote insurance awareness and services.
• Assisted clients in completing claims forms and gathering necessary documentation.
• Educated customers on the importance of maintaining adequate insurance coverage.
• Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
• Provided customers with information regarding plan features, pricing, and availability.
• Developed relationships with new clients through cold calling and referrals from existing customers.
• Assessed customer risk levels and recommended appropriate coverage options.
• Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
• Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
• Explained complex technical terms related to insurance plans in simple language for easy understanding.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
• Participated in continuing education courses to stay current on industry trends and changes in regulations.
• Developed and implemented comprehensive insurance plans for clients according to their individual needs.
• Analyzed claims data to determine potential areas of improvement for policyholders' protection.
• Monitored market conditions to ensure that existing policies remain competitively priced.
• Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
• Generated reports detailing sales activities, client interactions, and progress towards goals.
• Conducted research to identify competitive rates and benefits offered by other providers.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Counseled prospects and policyholders on coverage, limits and regulations.
• Developed appropriate quotes based on risk information.
• Monitored clients' insurance coverages to ensure changing needs were met.
• Contacted underwriters and submitted forms to obtain binder coverage.
• Achieved repeat business and referrals through personalized services.
• Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.

• Remained in the Top Ten producers for

ten years consecutively.

• Managed daily operations of dairy production and herd management.
• Oversaw employee training and development in farm best practices.
• Implemented quality control measures for milk production processes.
• Developed strategies for sustainable farming practices and resource management.
• Led initiatives to improve operational efficiency within the dairy operations.
• Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
• Monitored expenses closely to stay within allocated budgets for each project and initiative.
• Ensured that all safety protocols were followed at all times within the workplace.
• Provided leadership and guidance to employees while fostering a collaborative environment.