Shane Spencer
I'd like to be your new co-worker.
Sheffield Lake
Summary
Dedicated leader with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask, and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements, and maintaining high standards of service.
Overview
25
25
years of professional experience
Work History
Shift Lead
Quinn's Kitchen & Bar
Bay Village
02.2023 - 07.2025
- Supported FOH team in delivering dine-in and take-out food and beverage service, hosting, managing reservations, and ensuring kitchen efficiency
- Aided management with store opening and closing, including processing all financial transactions accurately
- Facilitated successful grand opening by organizing and managing setup tasks effectively.
Packer
Stanley Black & Decker
Lakewood
08.2022 - 01.2023
- Pack custom hardware orders and prepare pallets for shipment
Cashier
Sapell’s Supermarket & Liquor Store
Lakewood
02.2022 - 07.2022
- Handle cash, credit, and subsidized transactions while following all state alcohol and tobacco restrictions
Educator
Youngstown City Schools
Youngstown
08.2000 - 06.2022
- Developed and delivered engaging physical education units for students in grades five through eight, fostering physical fitness and teamwork skills
- Created and implemented health education units for grade seven students, promoting awareness of healthy lifestyles and wellness practices
Server, Bartender, Shift Lead
Flat Iron Café
Cleveland
06.2003 - 03.2022
- Assist the FOH Team with dine-in and take-out food and beverage service, host, reservations, kitchen expedience
- Aided management team in daily store operations by assisting with opening and closing procedures and managing financial transactions.
Operations Manager
Flannery’s Pub
Cleveland
07.2021 - 01.2022
- Manage the entire FOH culture including all aspects of customer service
- Onboard new team members
Produce Team Trainor
Whole Foods Market
Rocky River
01.2021 - 06.2021
- Assist with the onboarding of new team members into their new roles
- Oversee and ensure all team members’ company and safety training modules are complete and current
Produce, Dairy, Frozen, & Grocery Team Member
Whole Foods Market
Rocky River & Warrensville Heights
02.2019 - 06.2021
- Assisted each team with maintaining the safe and accommodating shopping experiences for the stores’ guests
- Receive store-wide deliveries and distribute the goods to the appropriate departments using manual and electrical pallet jacks
Offshore Protected Species Consultant
RPS Group
Houston & Halifax
01.2009 - 12.2014
- Interpret and advise state, federal, and international protected species guidelines for seismic operations in the Gulf of Mexico and the Northern Atlantic Ocean
- Conduct visual observations for protected marine mammals and sea turtles according to current, local guidelines
- Conduct acoustic observations for protected marine mammals according to current, local guidelines
- Prepare federal documents accounting for all visual and acoustic observations and all daily seismic operations
Education
Bachelor of Science - Education
Youngstown State University
Youngstown, OH06-2000
Skills
- Financial transaction management
- Cash handling procedures
- Food safety compliance
- Inventory oversight
- Operations coordination
- Staff supervision
- Staff training
- Performance evaluation
- Time management
- Customer service excellence
- Conflict resolution
- Communication skills
- Team building
- Problem solving
- Safety practices
Timeline
Shift Lead
Quinn's Kitchen & Bar
02.2023 - 07.2025
Packer
Stanley Black & Decker
08.2022 - 01.2023
Cashier
Sapell’s Supermarket & Liquor Store
02.2022 - 07.2022
Operations Manager
Flannery’s Pub
07.2021 - 01.2022
Produce Team Trainor
Whole Foods Market
01.2021 - 06.2021
Produce, Dairy, Frozen, & Grocery Team Member
Whole Foods Market
02.2019 - 06.2021
Offshore Protected Species Consultant
RPS Group
01.2009 - 12.2014
Server, Bartender, Shift Lead
Flat Iron Café
06.2003 - 03.2022
Educator
Youngstown City Schools
08.2000 - 06.2022
Bachelor of Science - Education
Youngstown State University