Summary
Overview
Work History
Education
Skills
References
Communication Skills
Timeline
Generic

Shane Stoll

Roanoke,VA

Summary

With over 15 years of experience in the restoration industry, this candidate brings extensive expertise in water, mold, odor, fire, trauma, and crime scene cleaning. Their commitment to staying up-to-date with industry standards is evident through their IICRC certifications in water, fire, odor, carpet cleaning, and applied structural drying. Throughout their career, they actively participated in multiple leadership training programs, both in their current position and previous roles. Furthermore, their background in the construction field, ranging from framing to finish work, has equipped them with a well-rounded skill set. Over the past 6 years, they have thrived as a property adjuster, where they had the opportunity to learn from a highly skilled team and supervisors.

Overview

13
13
years of professional experience

Work History

Property Adjuster

Erie Insurance
02.2019 - Current
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Scoped and photographed properties for defects and damage.
  • Prepared sketch of floor plan and roofline and entered data into Mobile Claims to develop line-by-line item costs of damages.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Examined claims forms and other records to determine insurance coverage.

Production Manager

Servpro of S. Roanoke
04.2014 - Current
  • Estimating, managing and billing jobs
  • On average, handling between 10-20 active jobs
  • This includes working directly with customers, adjusters, contractors, as well as managing crews for the jobs

Production Restoration Supervisor

Servpro of S. Roanoke
10.2011 - 04.2014
  • Working in production, handling all on-site work

Education

General Education -

Virginia Western Community College
Roanoke, VA
01.2006

Graduate - undefined

Cloverleaf High School
Lodi, Ohio
01.1999

Skills

  • Claims investigation
  • Insurance regulations
  • Damage assessment
  • Policy interpretation
  • Settlement negotiation
  • Time management
  • Communication skills
  • Customer service
  • Multitasking
  • Records review
  • Self motivation

References

  • Quinn Mongan, 540-537-0501
  • Chris Martin, 540-519-7018
  • Brenda Horne, 540-529-3347

Communication Skills

I have found that communication truly is the key to success in any aspect of life. By maintaining open and honest communication with my teammates, supervisors, employees, insureds, and customers, I have been able to foster more productive relationships and create a positive work environment for everyone involved.

I pride myself on being upfront, honest, and compassionate in all of my interactions, and this approach has consistently led to well-established relationships with those around me. Whether it's providing guidance to employees, resolving conflicts with customers, or collaborating with contractors, my strong communication skills have helped me navigate various situations with ease.

By understanding the needs and concerns of others, I have been able to build trust and credibility with my colleagues and customers, ultimately leading to a more satisfied and successful team. I believe that clear and effective communication is essential in establishing strong relationships and achieving positive outcomes in all areas of life.

Timeline

Property Adjuster

Erie Insurance
02.2019 - Current

Production Manager

Servpro of S. Roanoke
04.2014 - Current

Production Restoration Supervisor

Servpro of S. Roanoke
10.2011 - 04.2014

Graduate - undefined

Cloverleaf High School

General Education -

Virginia Western Community College
Shane Stoll