Shane Stressman
Twin Lake,MI
Summary
Results-driven sales professional with a strong work ethic and expertise in operational efficiency. Demonstrated ability to achieve sales targets while providing exceptional customer service. Skilled in resolving complex issues to enhance business performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
VMIS
MSC Industrial Supply
Muskegon, Michigan
03.2024 - Current
- Supported customers in acquiring necessary items for business operations.
- Scanned and organized VMI items for efficient storage.
- Maintained cleanliness and professionalism in MSC areas.
Consult and Design Specialty Coach
Best Buy
Muskegon, US
Current - 03.2024
- Facilitated communication about Consult and Design space, emphasizing service advantages for customer benefit.
- Developed training materials and resources to facilitate effective onboarding of new associates.
Shift Lead
Best Buy
Muskegon, US
05.2022 - 03.2024
- Contributed to leadership team in shift lead program by coaching associates and onboarding new hires.
- Conducted monthly one-on-one meetings with five to ten associates for performance feedback.
- Managed sales floor operations, addressing customer issues and overseeing order fulfillment.
- Executed store opening and closing procedures multiple times weekly to ensure operational readiness.
Sales Associate
Best Buy
Muskegon, US
04.2021 - 04.2022
- Knowing the product in and out and being able to help customers find what works best for them.
- Hit sales and membership goals in place for myself.
Customer Service Associate
Best Buy
Muskegon, US
10.2019 - 03.2021
- Take care of any customer service needs like order issues.
Education
High school diploma -
Reeths-Puffer High School
Muskegon, MIInternet, Networking, Security, Technologies
Muskegon Area Career Tech Center
Muskegon, MISkills
- Work ethic
- Time management
- Operational efficiency
- Computer hardware expertise
- Network support
- Problem resolution
- Operating systems knowledge
- Sales proficiency
- Customer service excellence
- Technical support
- Customer service
- Issue resolution
- Communication
Certification
- MTA Networking Fundamentals, 08/01/23
- IT Fundamentals, 08/01/23
- CompTIA A+, 08/01/23
- Technical Support Fundamentals, 08/01/23
- Google Data Analytics Certification, 08/01/23
- Entry Level Data Analytics, 08/01/23
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Consult and Design Specialty Coach
Best Buy
Current - 03.2024
VMIS
MSC Industrial Supply
03.2024 - Current
Shift Lead
Best Buy
05.2022 - 03.2024
Sales Associate
Best Buy
04.2021 - 04.2022
Customer Service Associate
Best Buy
10.2019 - 03.2021
High school diploma -
Reeths-Puffer High School
Internet, Networking, Security, Technologies
Muskegon Area Career Tech Center