Shane Sukhu

• Checking in and out all drivers

•Unloading all packages off trucks

•Running all dock and stow floor process

•Running flow and PS issues

•Loading FC and miss sort trailers

• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Promoted a positive work environment through open communication and effective conflict resolution strategies.
• Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
• Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
• Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
• Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
• Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
• Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
• Ensured compliance with company policies, safety regulations, and industry best practices.
• Improved team efficiency by implementing effective scheduling and task delegation.
• Established performance benchmarks for staff members, setting clear expectations and providing ongoing support to facilitate achievement of goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Held monthly financial review with department managers and supervisors.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Mentored team members to enhance professional development and accountability in workplace.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Increased sales through effective merchandising strategies and targeted promotions.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Created employee schedules to align coverage with forecasted demands.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Reviewed sales and gross profit report to assess company efficiency.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Monitored security to protect employees, customers and property.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.