Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shane Sullivan

Belmont,CA

Summary

Highly organized Utility Clerk with background in managing utility services and customer relations. Skilled in billing, collections, and keeping records organized, with a solid understanding of utility procedures and policies. Known for strong analytical skills, effective communication abilities, and a proactive problem-solving approach. Past work has helped streamline operations and improve the overall customer experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Utility Clerk

Berkeley Bowl Marketplace
Emeryville
12.2023 - 07.2024
  • Transported and lifted boxes weighing more than 50 lbs across the store to maintain efficient organization and stocking.
  • Surveyed the parking lot systematically while performing hourly rounds of cart retrieval, ensuring that all carts were collected.
  • Responsible for store closing duties, which consist of securing valuables in the store, as well as locking up shopping carts.
  • Served as a representative at the customer service desk/areas, resolving consumer concerns, and addressing inquiries.
  • Maintained a well-assembled and clean store floor, and bagging at various check stands.
  • I approached customers with helpful and friendly service, assisting them with carrying and locating items.

Sales Associate

Marshalls
Emeryville, CA
09.2022 - 02.2023
  • Maintained organization and cleanliness in the stock room to support efficiency and safety standards.
  • Replenished sales floor inventory and processed new shipments in a timely fashion.
  • Organized and sorted merchandise by department for accurate and quick stocking.
  • Ensured all products were in great condition and accounted for, processing and unloading incoming shipments efficiently.
  • Collaborated with team members to meet unloading and processing timelines, often working in fast-paced shifts.
  • Assisted with product placement and merchandising to ensure adherence to company standards.

Team Member

Chick-fil-A
Vallejo, CA
02.2021 - 06.2021
  • Operated POS systems to process credit, cash, and mobile transactions with attention to accuracy and speed.
  • Delivered outstanding customer service, taking and fulfilling orders efficiently and accurately, while in a fast-paced environment.
  • Assisted with opening and closing duties involving supply checks, register balancing, and store preparation.
  • Restocked supplies in the kitchen, front of the store, and storage rooms to ensure smooth daily operation.
  • Communicated effectively with associates to ensure a positive, team-based environment.
  • Maintained organization and cleanliness in the dining, kitchen, and front counter areas, in accordance with food safety standards.
  • Resolved customer issues promptly in a professional manner.
  • Monitored expiration dates on food items for freshness assurance.
  • Adhered to all company policies and protocols to maintain a respectful, reputable, safe, and guest-oriented space.

Education

GED -

Vallejo High School
Vallejo, CA
07-2022

Skills

  • Time management
  • Point of sale operation
  • Inventory management
  • Problem resolution
  • Attention to detail
  • Order fulfillment
  • Shipping and receiving
  • Store maintenance
  • Stocking and replenishment
  • Organizational proficiency
  • Merchandising strategies
  • Customer satisfaction
  • Confidentiality
  • Database entry
  • Verbal and writing communication
  • Quality management
  • Handling payments
  • Quality control
  • Cash handling
  • Relationship building
  • Administrative tasks
  • Driver correspondence
  • Multitasking and prioritization
  • Flexible and adaptable
  • Self motivation
  • Problem-solving
  • Teamwork and collaboration

Certification

Drivers License Y3365765

Timeline

Utility Clerk

Berkeley Bowl Marketplace
12.2023 - 07.2024

Sales Associate

Marshalls
09.2022 - 02.2023

Team Member

Chick-fil-A
02.2021 - 06.2021

GED -

Vallejo High School

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