Shane Teel
Blum
Summary
Accomplished Service Manager with a proven track record at Nixon Medical Wear, enhancing customer satisfaction and streamlining service delivery. Expert in conflict resolution and team leadership, I significantly improved service efficiency and team performance. Skilled in customer service management and continuous improvement, my approach led to a notable increase in patronage and team productivity.
Overview
19
19
years of professional experience
Work History
Service Manager
Nixon Medical Wear
10.2015 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
Field Supervisor
Superior Energy Resources
05.2005 - 03.2014
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.
- Investigated issues and developed effective solutions.
- Kept teams on task to complete milestones on time.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
Education
High Scool -
Whitney High School
Whitney, TX06.1988
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Conflict Resolution
- Team Collaboration and Leadership
- Trustworthy and Honest
- Employee Relations
- KPI Monitoring
- Quality Assurance
- Workplace Safety
- Documentation And Reporting
- Crew Leadership
- Employee Supervision
- Outgoing and Energetic
- Service Scheduling
- New Employee Hiring
- Policy and Procedure Enforcement
- Service Documentation
- Inventory Management
- Continuous Improvement
- Risk Management
- Coaching and Mentoring
- Service Delivery Optimization
Timeline
Service Manager
Nixon Medical Wear
10.2015 - 08.2024
Field Supervisor
Superior Energy Resources
05.2005 - 03.2014
High Scool -
Whitney High School
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