SHANE TERRELL
Frankfort,KY
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
31
31
years of professional experience
Work History
General Manager
Caliber Collision
08.2020 - Current
- Implemented strategies to increase sales and profitability.
- Preformed Teammate reviews, training, schedules,
- Monitored financials, controlled expenses to provide financial stability and long-term organizational grow
- Coaching and mentoring Teammate on company polices procedures,
- Developed and maintained relationships with customers and vendors.
- Implemented operational consistency.
- Mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Deputy Sheriff
Franklin County Sheriff's Office
06.2004 - Current
- Mounted Patrol Unit
- CSO
- Collect evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Organized criminal documents such as logs, records, reports, a.
- Identified suspicious activity and conducted interviews
- Provided public safety assistance at community events to maintain safe and secure environments.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Served court documents and completed civil process duties for [Number] cases.
- Implemented community policing initiatives to strengthen relationships with local citizens.
- Maintained structure and security during court proceedings.
- Conducted searches of individuals
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Handled citation and paperwork.
- Transported inmates
General Manager
Fortune Collision Center
01.2010 - 08.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Owner/Operator
Terrell & Son Body Shop
03.1997 - 01.2010
- Managed day-to-day business operations.
- Body tech / paint tech
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Order materials, booked appointments,wrote estimates
M1A1 Abrams Tank Crewman
USMC
02.1993 - 02.1997
- Tank Driver
- Main gun 120mm ammo Loader
- 120mm Main gun gunner
- Developed, resourced and executed squad's various strength and training strategies to improve mission readiness in tactical fields.
- Conducted inventory reports, training and repairs
Education
High School Diploma -
Frankfort High School
Frankfort, KY06.1992
Skills
- PC Competency
- Facility Management
- Strategic Planning
- Team Oversight
- Financial Document Control
- Matrix Management
- Recruitment
- Staff Motivation
- Supervision and Training
- Staff Management
- Coaching and Mentoring
- Communication Skills
- Safety Protocols
- Team Leadership
- Troubleshooting Expertise
- Staffing
- Problem Resolution
- Customer Experience
- Leadership
Timeline
General Manager
Caliber Collision
08.2020 - Current
General Manager
Fortune Collision Center
01.2010 - 08.2020
Deputy Sheriff
Franklin County Sheriff's Office
06.2004 - Current
Owner/Operator
Terrell & Son Body Shop
03.1997 - 01.2010
M1A1 Abrams Tank Crewman
USMC
02.1993 - 02.1997
High School Diploma -
Frankfort High School
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