Shane Terry
Denver,CO
Summary
Strategic Leader & Multi-Unit Leader Profit Maximization | Operational Execution | Customer Experience
Sales and Operations leader with 15+ years of in-depth knowledge of talent management strategies, operational processes, and employee relations that improve the satisfaction and performance of the organization. Transformational leader with solid work experience in profoundly impacting personnel performance through effective coaching and organizational development. Motivated and highly creative professional with a unique combination of brand marketing and performance improvement. Experienced in enhancing organizational performances by identifying performance gaps in the learning environment through data-driven metrics and developing business solutions to motivate staff in pursuit of growth and profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
District Manager
HARBOR FREIGHT TOOLS U.S.A, Inc.
05.2018 - Current
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Developed strong communication channels between corporate office and individual stores within the district to promote company-wide initiatives effectively.
- Established a culture of continuous improvement, encouraging innovation and growth within the district.
- Manage a team of store leaders, including setting goals, relaying expectations, and managing performance by providing regular feedback and supporting career development
- Analyze data and guide the team to make adjustments as needed, utilizing business metrics to measure and drive performance, and convey results.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Streamlined operational processes, increasing efficiency across multiple locations.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
Senior Store Manager
HARBOR FREIGHT TOOLS U.S.A, Inc.
01.2014 - 05.2018
- Accountable for the end-to-end operations and overall performance for the retail store to deliver a positive customer experience
- Monitor and measure execution of key processes identified and provide direction to ensure that liability, safety, customer satisfaction, audits, housekeeping and inventory are improved upon and managed within guidelines
- Manage a team of store leaders, including setting goals, relaying expectations, and managing performance by providing regular feedback and supporting career development
- Analyze data and guide the team to make adjustments as needed, utilizing business metrics to measure and drive performance, and convey results.
District Manager
TOYS R US, INC.
09.2013 - 12.2014
- Achieved company objectives for sales and profit performance and customer experience objectives within the store
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Performed maintenance of fiscal reporting procedures within the district, including P&L, inventory reports, daily sales recaps, and daily bank deposit reports in full compliance with established company policies.
- Coordinated with other district managers to actualize performance improvement strategies.
- Supervised 9 locations to enforce high-quality standards of operation.
Store Manager
DICKS CLOTHING & SPORTING GOODS, INC.
09.2012 - 09.2013
- Directed the sales, operations, and onsite marketing activities for positive client relations
- Led the staff to excellence in guest and financial outcomes by maintaining a primary focus on the support and development of each team member
- Maintained management staff and ensured proper hiring and promoting of associates, determining, and controlling staffing levels to maximize net returns to the client
- Made operational recommendations and established prices for products and services
- Verified and prepared reports/monthly projections to ensure effective systems for cash, inventory, and payroll procedures
- Implemented changes through performance management and by creating business plans for staffing, scheduling, training, and guest engagement.
Assistant Store Manager
DICKS CLOTHING & SPORTING GOODS, INC.
01.2012 - 09.2012
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Hardlines Manager
DICKS CLOTHING & SPORTING GOODS, INC.
07.2007 - 01.2012
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Business Management
Northern Virginia Community College
Annandale, VABachelor of Architecture
Academy of Art University
San Francisco, CASkills
- Workforce Planning
- Talent Optimization
- Staff Recruiting
- Customer Service
- Strategic Planning
- Employee Relations
- Federal & State Hiring Procedures
- Goal Setting and Performance Metrics
- Staff Leadership
- Operations Oversight
- Conflict Management
- Leadership Development
Certification
- Cintas Forklift Safety & Operation Training - July2025
- CPSP - Certified Professional Sales Person
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
District Manager
HARBOR FREIGHT TOOLS U.S.A, Inc.
05.2018 - Current
Senior Store Manager
HARBOR FREIGHT TOOLS U.S.A, Inc.
01.2014 - 05.2018
District Manager
TOYS R US, INC.
09.2013 - 12.2014
Store Manager
DICKS CLOTHING & SPORTING GOODS, INC.
09.2012 - 09.2013
Assistant Store Manager
DICKS CLOTHING & SPORTING GOODS, INC.
01.2012 - 09.2012
Hardlines Manager
DICKS CLOTHING & SPORTING GOODS, INC.
07.2007 - 01.2012
Business Management
Northern Virginia Community College
Bachelor of Architecture
Academy of Art University
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