Shane Thornton

Delivered a range of grooming services to diverse pets.

• Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
• Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
• Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
• Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
• Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
• Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
• Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
• Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
• Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Advised clients on post-grooming care instructions to maintain optimal results.
• Achieved faster turnaround times without sacrificing quality using time management skills.
• Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
• Washed, trimmed, and brushed animals to maintain good grooming standards.
• Monitored animals for behavioral problems and signs of health issues.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

Pet Groomer

• Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
• Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
• Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
• Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
• Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
• Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
• Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
• Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
• Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
• Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
• Advised clients on post-grooming care instructions to maintain optimal results.
• Enhanced pet appearance through skilled fur styling and expert scissor techniques.
• Achieved faster turnaround times without sacrificing quality using time management skills.
• Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
• Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
• Washed, trimmed, and brushed animals to maintain good grooming standards.
• Monitored animals for behavioral problems and signs of health issues.

• Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
• Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
• Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
• Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
• Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
• Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
• Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
• Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Achieved faster turnaround times without sacrificing quality using time management skills.
• Monitored animals for behavioral problems and signs of health issues.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Prepared and administered medications and treatments as prescribed by veterinarian.

Pet Groomer and Veterinary Assistant

• Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
• Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
• Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
• Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
• Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
• Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
• Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
• Advised clients on post-grooming care instructions to maintain optimal results.
• Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
• Monitored animals for behavioral problems and signs of health issues.
• Prepared and administered medications and treatments as prescribed by veterinarian.
• Documented animals' weight, size and condition in computer system for review by senior staff.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Educated visitors and staff on proper animal care and handling.
• Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.

• Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
• Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
• Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
• Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
• Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
• Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
• Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
• Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
• Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
• Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
• Advised clients on post-grooming care instructions to maintain optimal results.
• Achieved faster turnaround times without sacrificing quality using time management skills.
• Stayed current on industry trends and techniques through continuing education courses, workshops, and trade shows.
• Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
• Washed, trimmed, and brushed animals to maintain good grooming standards.
• Monitored animals for behavioral problems and signs of health issues.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Documented animals' weight, size and condition in computer system for review by senior staff.
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

• Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
• Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
• Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
• Groomed Number dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
• Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
• Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
• Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
• Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
• Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
• Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
• Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
• Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
• Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
• Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
• Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
• Assisted in store merchandising efforts by creating eye-catching displays featuring grooming products available for purchase.
• Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Monitored and evaluated supplier performance to maintain quality of parts.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
• Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
• Provided timely, insightful and accurate reports to upper management.
• Ordered parts for customers, repair shops, and service departments for use in Type equipment.
• Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
• Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
• Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
• Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
• Partnered with managers to implement operational enhancements for paperwork processing.
• Supervised and trained staff on product knowledge and customer service.
• Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
• Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.