Shane Thorp
Milford,CT
Overview
9
9
years of professional experience
Work History
Gas Station Attendant
Tops Friendly Markets
Cazenovia, NY
05.2019 - Current
- Operated fuel pumps and ensured safe fueling procedures for customers.
- Assisted customers with inquiries, providing exceptional service and support.
- Trained new staff on operational procedures and customer service standards.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Pumped gas for guests and took payments.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Processed transactions quickly, reducing customer wait times.
Deli Worker
Tops Friendly Markets
Chittenango, NY
05.2019 - 05.2021
- Prepared and assembled deli products according to safety and quality standards.
- Provided excellent customer service by assisting shoppers with product selection and inquiries.
- Maintained cleanliness and organization of deli workspace to ensure compliance with health regulations.
- Operated slicers, scales, and other equipment efficiently while adhering to operational procedures.
- Trained new employees on deli operations, food safety protocols, and customer service techniques.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Customer Service Cashier
McDonalds
Cazenovia, NY
02.2017 - 05.2019
- Maintain cleanliness and organization of checkout area
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Handle cash, credit, and gift card transactions efficiently
- Address customer complaints with professionalism and empathy
- Learn company policies to enhance service delivery
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Cazenovia Central Schools
Cazenovia, NY06-2018
Timeline
Gas Station Attendant
Tops Friendly Markets
05.2019 - Current
Deli Worker
Tops Friendly Markets
05.2019 - 05.2021
Customer Service Cashier
McDonalds
02.2017 - 05.2019
High School Diploma -
Cazenovia Central Schools